2017 Predictions: Dynamics that will shape the future in the age of the customer

A complimentary on-demand webinar

Virtually all industries are on the move — innovating to try to keep pace with disruptors and technology-empowered customers. Businesses are considering structural and leadership changes to compete in a market where companies win or lose on a singular customer experience, and new technologies are emerging to change the market landscape.

In this on-demand webinar, top Forrester analysts Matthew Guarini, Harley Manning, Shar VanBoskirk, and Sharyn Leaver reveal the big business and leadership, customer experience, and technology changes that will shape 2017 — and help determine the fate of companies in the age of the customer.

Hosted by:

Victor Milligan
Chief Marketing Officer
Forrester

Harley Manning
VP, Research Director
Forrester

Shar VanBoskirk
VP, Principal Analyst
Forrester

Matt Guarini
VP, Research Director
Forrester

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