Win loyalty through better digital customer experiences

A complimentary on-demand Forrester webinar, in conjunction with Bizrate Insights

Technology has ushered in an age of customer hyperadoption — and hyperabandonment. Firms must offer superior experiences to earn their customers’ loyalty. To compete in a rapidly evolving market, customer experience (CX) professionals must actively improve their customer experience by anticipating their needs and eliminating pain points. This webinar will identify the essential components of digital customer experience success and showcase innovative brand interactions that are reshaping customers’ expectations.

Key takeaways:

  • Digital CX success requires a commitment to holistic customer experience, not just digital user experience.
  • User-centered design starts with research to understand your customers’ needs.

Hosted by:

Allegra Burnette
Principal Analyst
Forrester

Scott Macon
President, Bizrate Insights

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