Lackluster CX Poses Financial Risk For Banking Institutions
Switching to new banks has never been easier and staying in one place has never been less compelling. Customers often have multiple accounts and use a wide variety of services and companies to fulfill their transactional needs. In an expanding market, who is winning your customers’ business? Those firms that provide the best customer experience will steal your customers’ hearts – and wallets.
Forrester’s Customer Experience Index results are in: Banks have been stagnant in CX satisfaction for the past three years.
During this on-demand webinar, Principal Analyst Alyson Clarke will explain:
Why banks’ CX is stagnating.
What drives great CX in banking.
How banks can create a distinctive experience to attract and retain customers.
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We look forward to you joining us for the webinar “ Lackluster CX Poses Financial Risk For Banking Institutions” on Wednesday, September 26, at 1:00 p.m. ET / 12:00 p.m. CT / 10:00 a.m. PT.