The future of customer experience innovation in retail

A complimentary Forrester event

  • Date: Thursday, 22 March 2018
  • Time: 09:30-13:00 CET
  • Location: Wetail — 33 Rue du Molinel, 59800 Lille, France

Challenges lie ahead for traditional retailers in 2018. Improve store experiences, transform digitally, and connect brick-and-mortar with online. Platforms and associated intelligent agents will collect customer preferences, behaviors, transactions, and emotions, creating a rich view of an individual, with artificial intelligence (AI) playing a key role.

During this interactive event, Forrester’s retail thought leaders will help you:

  • Identify the size of the European and French online and retail market and uncover the speed at which eCommerce is growing —and what drives this growth
  • Identify the emerging technologies retailers should look out for, and understand how to exploit such technologies to maximize business value and customer experience through innovation
  • Understand how retailers should use technology to deliver superior customer experiences (CX) that evoke emotion to strengthen the loyalty of their customers

Hosted by:

Qaalfa Dibeehi
VP Consulting

David Wheable
VP Consulting

Michael O’Grady
Principal Analyst

Register for this event

Space is limited. Please fill out the form to reserve your spot.

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