The future of customer experience innovation in retail

A complimentary Forrester event

  • Date: Tuesday, 27 February 2018
  • Time: 11:00–14:00 GMT
  • Location: Forrester’ London Office — 265 Strand, London WC2R 1BH

Challenges lie ahead for traditional retailers in 2018. Improve store experiences, transform digitally, and connect the two pieces. Platforms and associated intelligent agents will collect customer preferences, behaviors, transactions, and emotions, creating a rich view of an individual, with artificial intelligence (AI) playing a key role.

During this interactive event, Forrester’s retail thought leaders will help you:

  • Identify the size of the European and UK online and retail market and uncover the speed at which eCommerce is growing — and what drives this growth
  • Identify the emerging technologies retailers should look out for, and understand how to exploit such technologies to maximize business value and customer experience through innovation
  • Understand how retailers should use technology to deliver superior customer experiences (CX) that evoke emotion to strengthen the loyalty of their customers

Hosted by:

Qaalfa Dibeehi
VP Consulting

David Wheable
VP Consulting

Michael O’Grady
Principal Analyst

Register for this event

Space is limited. Please fill out the form to reserve your spot.

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