The US CX Index 2020: See The Power Of CX Differentiation

As brands grapple with COVID-19, it becomes critical to understand how well they’ve used CX to build customer loyalty. Explore the latest trends in CX quality. Register now for this complimentary version of Forrester’s US Customer Experience Index (CX Index™) 2020 client webinar.

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Featured Insights


Burberry’s Strong Sense Of Ethics And Legacy Of Digital Investments Set It Up For Future Success

Four lessons retailers can learn from Burberry's approach to the pandemic.
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Ensure The Proper Return-To-Work Strategies And Technologies For Your Organization Amid The Pandemic’s Unpredictable Risk

In a pandemic, every business becomes a healthcare business. Learn what technologies and strategies firms are using to manage through the COVID-19 pandemic.
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Insights From Forrester's US Retail Recovery Heat Maps (April – July 2020)

See how the retail economies of 30 major US metropolitan areas have fared in the wake of the pandemic, and learn what the near future may hold.
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The Future Of Empowered Customers

What’s not changing: the five key dimensions of customer empowerment. What is changing: empowered customers’ desires. Dive deep into the shifting sands of consumer sentiment on this episode of What It Means, featuring Senior Analyst Anjali Lai.
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Statement on COVID-19

Read our most up to date policies and procedures related to the coronavirus.

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COVID-19: Responding, Managing, And Leading During A Pandemic

The latest insights and guidance for leaders to address the growing business and employee experience implications of COVID-19.

Winning The New B2B Buyer

The B2B buyer-vendor power dynamic has shifted. Learn what's driving deep change in buyer behavior and how to deliver experiences that build engagement and trust.

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