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The CIO In 2020: A Window Of Opportunity Webinar

Learn how to transform your organization with a customer-first mindset while your competitors play wait-and-see this year.

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Featured Insights


The Power Of The Values-Based Consumer — And Of Authentic Brand Values

As consumers look to align their purchases with their principles, opportunities arise for brands. Learn what it takes to connect with this purpose-driven segment. 
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We Evaluated Top US Government Websites So You Don’t Have To

A surprising 44% of US online adults use federal agency websites. So why aren’t they more customer-focused? VP, Principal Analyst Rick Parrish provides some key takeaways from our recent analysis.
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Publishers Shift Focus From Advertiser To Customer

Publishers are placing their bets on consumers, investing in quality content and better subscriber experiences. Yet they know they still need ad dollars to thrive.
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Rebooting The Sales-Marketing Relationship

The sales-marketing divide of old lives on at many companies. Overcoming it is critical to giving today's savvy buyers the seamless experience that they expect. On this week’s What It Means, Phil Harrell, vice president and group director, explains how to bridge the disconnect to drive better results.
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Webinar: How To Prove The ROI Of CX

Learn more about the ROI of CX and CX measurement 

The CIO In 2020: A Window Of Opportunity

The IT leader’s guide to capitalizing on uncertain times.

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