Introducing The New FeedbackNow

Welcome to the next generation of customer experience. It’s real-time, data-driven, and actionable. It delivers the business results you need. This cloud-based platform allows stakeholders across the organization to monitor and improve CX in real time while breaking down the long-standing division between digital and physical experiences.

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Featured Insights

VIDEO

Data Strategy & Insights 2019: The Data & Analytics Leader. Re-invented.

The days of data and analytics being viewed as a back-office function are coming to an end. Principal Analyst Brandon Purcell provides his insights on organizations elevating data and analytics professionals to leadership roles.

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BLOG

Apple: The First Hope-Based Company

The end of consumer habit and consumer loyalty is near. But there is one constant that will emerge in the next decade to dominate consumer choices. That constant is hope.

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BLOG

Le Tote Buys Lord + Taylor — A Most Peculiar Way To Buy Growth

Some may see the surprise purchase of the storied department store as a sign of things to come. In fact, it may be more of a cautionary tale for retailers.

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PODCAST

An Inside Look At Ticketmaster’s Data Transformation Journey

500 million transactions a year provides a lot of customer data. On this week’s What It Means, hear Ticketmaster CMO Kathryn Frederick describe the eCommerce giant’s strategy of personalization through data transformation.

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Mind The Training Gap

Learn how to deliver a successful CX training program to drive meaningful culture change.

The Future of CX

The spotlight will shine on CX as brands wrestle with disruption. Is your firm ready?

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