Featured Blogs & Podcasts
Blog
Too Cool For School? Try These Four Tips For Effective Product Manager Upskilling
Many of the product management leaders we speak to say improving their team’s competencies is a key priority. Learn the training approaches that can yield the best results.
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Blog
How To Make Sense Of Consumer Behavior After The Pandemic
Although it’s tempting to view the pandemic as a finite period in time and bucket consumer behaviors into “pre-pandemic” and “post-pandemic” states, over two decades of deep global consumer research remind us it's not that simple.
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Podcast
Business Resiliency Lessons Learned From COVID-19
What resiliency lessons can businesses learn from the pandemic? In this episode, VP Amy DeMartine and Senior Analyst Alla Valente review some of the best examples.
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Statement on COVID-19
Read our most up to date policies and procedures related to the coronavirus.
Customer Experience Insights
Customer experience is a key driver of loyalty, satisfaction, and revenue. Mastering it is a complex and ever-changing proposition. Forrester’s insights aid organizations to succeed with customer experience.
Blog
New Research: How To Establish, Scale, And Evolve Your Design Practice
The design industry is booming. Our recent research, “The Design Industry, 2021,” estimates the size of the global design industry to be $162 billion and growing. But the increasing recognition of the importance of design creates a challenge for design leaders: How do you effectively establish, scale, and evolve a high-performing design practice that reliably […]
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Blog
The Rising Bar For Retailer Mobile App Experiences — Are You Ready?
Use best-in-class examples to prioritize your retail mobile app development.
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Connected Experiences. Inform. Integrate. Grow.
A more connected experience is possible. Learn more at CX North America, Forrester’s must-attend event for CX practitioners.
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