Connect CX Measures To Growth
- A rich set of CX measures, including quality and loyalty measures, so you can gain a keen view of how customers perceive and feel about their experiences. This includes a unique view of emotion that still represents the greatest indicator of future growth.
- Industry benchmarks, so you can see where you stand relative to your peers and where your customers see as you as differentiated, on par with, or behind your direct competitors.
- Revenue modeling at the driver level, so you can quantitatively determine likely revenue payoff by improving specific experiences.
How CX Index Works
Forrester’s CX Index score measures how successfully a company delivers customer experiences that create and sustain loyalty.
Leverage Tailored Insights

CX Index is delivered via an easy-to-use interactive platform and as an engagement program with Forrester’s team of CX experts, who work with you to interpret your data.
Our CX Index Team

Michelle Yaiser
Director, CX Analytics

Harley Manning
VP, Research Director

Rick Parrish
Principal Analyst

Maxie Schmidt
Principal Analyst
Request a CX Index demo
Thank you for contacting us. A Forrester representative will be in touch with you soon to schedule a demo of the CX Index Digital Platform.
In the meantime please subscribe to our insights or give us a call:
+44 (0) 2073 237741 (Europe)
+1 615-395-3401 (United States)
+65 6426 7006 (Asia)