Australian & New Zealand Financial Services Webcast Week 2021

Sustaining Momentum In A Post-COVID-19 World

Consumer behaviours and expectations changed dramatically in 2020, and financial services firms responded by turbo-charging their digital transformation initiatives.

In this complimentary webcast series, our leading global analysts discussed how financial services firms must sustain digital momentum after the pandemic – continue pushing customer obsession, align digital and business strategies, accelerate innovation, and reduce technical debt in order to thrive in 2021 and beyond.

Watch the replays

Agenda

How To Sustain Momentum In A Post-COVID-19 World

11:00 am – 11:30 am

In this keynote session, Forrester analysts will explore:

  • Why firms must continue to accelerate digital transformation
  • How to align digital and business strategies to sustain digital momentum in a post-COVID-19 world
  • What the future of financial services holds

Speakers:

Zhi-Ying Barry, Senior Analyst
Oliwia Berdak, VP & Research Director
Jacob Morgan, Senior Analyst

*Webcast has concluded, on-demand version is now available*

How To Reinvent Lending

11:00 am – 11:30 am

COVID-19 is challenging how lenders operate at every part of the lending value chain. To address these challenges, some lenders have begun to digitize parts of the origination and onboarding journey. However, most haven’t embarked on a holistic transformation of the borrowing journey.

Join this session to understand the process and cultural gaps that exist in small business, home and consumer lending and the digital capabilities that digital execs need to build to transform.

Speaker: Zhi-Ying Barry, Senior Analyst

*Webcast has concluded, on-demand version is now available*

The Future Of Insurance

11:00 am – 11:30 am

The rapid advancement of digital technology is ushering in new ways to sell, buy, administer, and service insurance. New entrants, with their nimble, digital-first operating models, are challenging the status quo.

Join this session to explore how digital leaders at insurance firms must reinvent their companies to become fundamentally digital, from underwriting to claims settlement in order to maintain competitiveness.

Speaker: Jeffery Williams, Senior Analyst

*Webcast has concluded, on-demand version is now available*

The COVID-19 Pandemic Alters The Payment Industry For Good

11:00 am – 11:30 am

The COVID-19 pandemic has driven consumers toward digital payments globally and changed spending patterns due to personal and macroeconomic uncertainty. Many of these changes will persist, and the effects will present banks and payments firms with opportunity — but also considerable challenges — for years to come.

Join this session to understand the impact of consumer behavior changes on payments and how you can adapt your strategies to meet the challenges ahead.

Speakers:

Meng Liu, Analyst
Jacob Morgan, Senior Analyst

*Webcast has concluded, on-demand version is now available*

How To Elevate Superannuation Experiences To Earn Customer Loyalty

11:00 am – 11:30 am

Customer loyalty influences how likely customers stick with their superannuation provider, how often they engage with the brand and whether or not they recommend it.  Join this session to understand:

  • How well do leading Australian superannuation firms earn loyalty with the quality of their customer experience (CX)
  • How you can assess the ease, effectiveness and emotions evoked by superannuation digital experiences
  • How global leading financial planning firms deliver superior digital experiences
  • How you can use Forrester’s CX Index and Digital User Experience Review to inform your ongoing improvement efforts

Speakers:

Zhi-Ying Barry, Senior Analyst
Riccardo Pasto, Senior Analyst

*Webcast has concluded, on-demand version is now available*

Complete this form to watch the webcast session replays.

For any questions, please contact us at apacmarketing@forrester.com.

Speakers

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