It’s Day 2 of Forrester’s Customer Experience Forum 2010, and I'm incredibly excited to see this morning’s opening speech by our own James McQuivey. He's going to demo Microsoft’s new interface that uses gestures and natural language commands with help from the company that built it, PrimeSense. You may have heard of this as Project Natal or Kinect — but hearing about it does not do the trick. You have to see it and then hear James’ take on what it means for e-tailers, financial planners, media companies . . . wow. Forgive me if I seem a little blown away, but I’ve been watching the rehearsals, and all I can say is that I have to have one of these! Check back throughout the day for more about this speech and others.

Today's Live Stream

8:30-8:35 a.m.
Day 2 Opening Remarks
Harley Manning, Vice President, Research Director, Forrester

8:35-8:45 a.m.
What Our Ethnographic Research Tells Us About . . . You!
Victoria Bough, Vice President, Practice Leader — Customer Experience & Customer Intelligence, Forrester

8:45-9:30 a.m.
How Radical New Interfaces Will Transform Consumer Product Experiences
James McQuivey, Ph.D., Vice President, Principal Analyst, Forrester

Sponsored by RightNow