December 6, 2011
Kofax is the latest investor in the BPM business (and for Kofax, this means capture-driven BPM). What Kofax has envisioned for more than a year is now reality. The first step will no doubt be to link the Singularity BPM platform with the capture process and lift data that is then filtered and cleansed and move it to straight-through processes. This provides a lighter-weight approach; for some processes, this will bypass the packaged application or ECM platform. Yet more automation leads to more challenging exceptions — and the more we move to STP, the more those exceptions require case management handling and even more serious human intervention. That’s where Singularity’s case management platform will help; Singularity was a Leader in the 2011 Forrester Wave™ for dynamic case management solutions. Overall, there is a lot to like here. Rather then partnering for BPM, building from within, or trying to leverage 170 systems more fit to purpose workflow, this investment shows that Kofax understands that the real customer value is in process transformation rather than in supporting tasks like capture or document management. More tactically, Singularity fits well with existing Kofax SharePoint solutions. But the real synergy is around distribution: Singularity, as a private company based in Ireland with $15 million in annual revenues, suffered from poor recognition in the bigger markets. Now the 700-plus Kofax partners around the world could change that, and quickly, although not all of the partners may be up to the task. Kofax’s recent investment in MobiFlex, which has mobile technology for capturing PDFs and rich media, can also be tied to capture and now case management apps. Overall, there are many positives to this, and I don’t see a lot of conflict with the recent partnership with PegaSystems, as the top-end case management and BPM market and channel partners are in a different orbit. Nice work, Kofax.