Forrester’s latest survey on financial services architecture shows that financial services firms in general, and banks in particular, put a high priority on a few selected topics (see the figure below). Our banking-specific research for AD&D professionals has focused on topics like banking architecture, banking platforms including core banking, Internet and mobile banking (to be published soon), and multichannel enablement. Forrester’s more industry-neutral research has covered aspects such as analytics, business intelligence, big data, customer relationsship management and other, less industry-specific, areas of business applications.
We have also started preparing a report about the key building blocks of today’s risk management solutions. However, my recent discussions with Forrester clients have covered plenty of additional topics, including anti-money-laundering, branch apps, private wealth management, lending in retail/consumer banking, corporate/commercial lending and its syndicated flavors, mortgages, trading, and treasury, just to mention a few.
As my discussions with our clients are broader than even the broad set of topics of the most recent financial services architecture survey, we would love to align our banking-specific 2014 reports with those topics that bother you most.
Therefore, please let me know which of the aforementioned topics — or any other banking theme — you (and your bank) are most interested in. Are you more interested in a functional topic (either one listed in the chart or something similar) from an off-the-shelf perspective? Or are you more interested in banking-specific solution architecture — or even something entirely different that I haven’t mentioned here?
As always, I am highly interested in your feedback — this time to better align my research with your needs. Just let me know by emailing me at JHoppermann (at) Forrester.com.