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Accelerating Digital Business And Innovation In Financial Services

Frederic Giron
Vice President, Research Director
March 31, 2016

From discussions with our clients in the financial services industry (FSI) in Asia Pacific, we’ve noticed that their digital agenda has changed dramatically over the past 18 months, shifting from a consideration of acquisitions and distribution channels to a broader business transformation imperative.

In fact, leaders at banks and insurance firms are increasingly realizing that:

  • Customer experience is fast becoming the only competitive differentiator.
  • Banks and insurance have to accelerate their ability to innovate and deliver new sources of value to customers faster. 

In other words, these organizations understand that if they want to have a shot at winning the battle for the digital customers, they need to emulate fintechs and other digital startups rather than fighting them with old-world strategies.

Our exclusive FSI summit in Singapore on Friday, April 15 will bring together an intimate group of senior executives from banks, insurance companies, and fintech firms. At the event, we will share Forrester’s latest FSI digital business research and facilitate a discussion with these industry leaders.

We have limited spots available, but if you are interested to find out more, please contact Benazir Farvin.

My keynote, “Accelerating Digital Business In Financial Services,” will cover the agile digital execution capabilities that you need to foster inside your organization to become a digital business. While a technology road map and a digital lab are key components of your digital strategy, the breadth and depth of required changes are much more far-reaching than they enable alone. Your entire organization needs to pivot its culture, organization, technology, and measurement to one that can enable agile customer-obsessed digital execution.

I will also lead a workshop in the afternoon on how to gauge your progress from a digital transformation perspective.

We’re looking forward to hosting a dynamic and important discussion with senior executives from the financial services industry in the region. I definitely look forward to seeing you at our inaugural FSI summit in Asia Pacific!

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