Health Insurers’ CX Leaves Room For Improvement, For Customers And Revenue Today, only two things predict whether someone will buy your insurance or your competitor’s:…
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Seems like it’s good news when only 5% of CX pros say lack of support by the CEO is among their top 3 challenges.
October 18, 2017 | Maxie Schmidt
Organization are slow to change but technology changes quickly. If you leave the organization as is many won’t catch up with the change, and the…
October 18, 2017 | Jennifer Belissent, Ph.D.
More than 5 years ago Forrester introduced the Age of Customer as a new 15 to 20 years era which saw the increasing customer empowerment…