Bill Martorelli

Principal Analyst

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Outsourcing T’s And C’s: Will Cloud Suppliers Act More Like Outsourcing Suppliers Or Vice Versa?

Bill Martorelli July 9, 2012
Corporate customers of cloud services are not having much fun when negotiating with emerging cloud suppliers. Forrester clients seeking support for their longstanding contractual preferences ranging from access to supplier data centers for due diligence to more robust terms for liability and mutual indemnity, just to name a few examples, are facing frustration when cloud […]
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CGI’s Logica Buy Should Benefit Both Suppliers And Customers Of Both

Bill Martorelli May 31, 2012
CGI’s plan to acquire Logica for approximately $2.6 billion, amounting to the combination of two distinctly regional entities into a single “global” provider, offers further proof of a consolidating globalized service industry — as if we needed any after the series of service industry consolidations during the last few years. This acquisition makes sense for […]
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Should You Be Using Service Level Management Tools?

Bill Martorelli April 2, 2012
A couple of years ago, my then-colleague Patrick Connaughton wrote a market overview about service-level management tools, which included a discussion of specific toolsets intended to help customers manage both internal and external services-based relationships. Among the technologies in this space include Digital Fuel, Oblicore, Compuware’s APM, Enlighta, Appirio, and others. Such service-level management tools, […]
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Match Cloud Expectations With Customer Realities In The New Year

Bill Martorelli December 31, 2011
Few would dispute that cloud computing has a huge potential for making IT service expenditures more cost-effective and flexible. But as is often the case, what is now possible is not necessarily practical or even desirable from the standpoint of the buying customer in terms of both accommodating longstanding preferences as well as specific contractual […]
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Cloud Strategies On The Brain

Bill Martorelli April 4, 2011
Recently, it seems that IT professionals cannot turn around without seeing another industry announcement involving the word "cloud."  I am guilty too — in fact, the SVM team at Forrester has written extensively on the topic of what cloud strategies mean to sourcing and vendor management professionals.  Cloud impacts every technology, service category, industry vertical, […]
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KPMG-Equaterra highlights Outsourcing Advisor Consolidation

Bill Martorelli March 22, 2011
KPMG’s recent acquisition of Equaterra signals some new dynamics in the market for outsourcing advisory services. The acquisition creates an intriguing combination of capabilities encompassing high-level consulting services for tax, supply chain management and IT strategy with Equaterra’s proven outsourcing transaction strengths. Moreover, it confirms a mini-wave of industry consolidation following TPI parent company’s Information […]
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