Carlton Doty

VP, Emerging Technology Research

Author Insights

Blog

What Signal Does The Google-Motorola Marriage Send To Product Strategists?

Carlton Doty August 18, 2011
It’s a couple of days after Google announced its intentions to jump headfirst into the hardware business. By now everyone — including my colleagues Charles Golvin and John McCarthy — have expressed their thoughts about what this means for Apple, Microsoft, RIM, and all of the Android-based smartphone manufacturers. This is not another one of those […]
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Are We Headed Toward A Cashless Society?

Carlton Doty June 8, 2011
These are exciting—and challenging—times for anyone who is responsible for developing, managing, and innovating consumer products.  Why?  Because digital technology is disrupting everything—the way we communicate with each other; the way we access, store, and share information; the way we purchase and interact with the products and services we use every day; and yes—even the […]
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Customer Intelligence Can Drive Irrefutable Marketing Accountability

Carlton Doty March 23, 2010
Would you classify your marketing organization as "highly accountable"? What I mean is, are you always able to accurately measure the true business value of your marketing efforts, and do your senior leaders trust the results? If you're like most marketers, the honest answer to that question is a resounding "no". Proving the business value […]
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Welcome To The New Customer Intelligence Blog

Carlton Doty March 12, 2010
Hello Customer Intelligence Pros: In case you haven’t heard by now, Forrester just launched its new blog platform yesterday. Why bother you ask? Well, most importantly, we want to more easily allow you to follow individual analysts and streams of research that are most relevant to you. Here is what Cliff Condon, our guru of […]
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Welcome Joe Stanhope to the Customer Intelligence team!

Carlton Doty January 19, 2010
Happy New Year!  Okay, a bit late on that. However, I have some exciting news. I’m thrilled to announce the newest addition to Forrester’s Customer Intelligence (CI) team—Senior Analyst, Joe Stanhope. Joe starts on January 25, and he will be our go-to analyst for site optimization strategy, which includes coverage of Web analytics as well […]
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A Fond Farewell to John Lovett

Carlton Doty November 12, 2009
About a year ago, I took over the management of what has become Forrester’s Customer Intelligence (CI) team. In doing so, I’ve had the pleasure of working with Senior Analyst John Lovett, who joined the team after our acquisition of Jupiter Research last year. Regretfully, I must tell you that John has decided that it’s […]
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