Craig Le Clair

Craig Le Clair

Vice President, Principal Analyst

Latest Posts By Craig

The Most Agile Banks

Banks are burdened with sizable infrastructure, struggle to service traditional and emerging channels, are severely boxed in by increasing compliance demands, and are not particularly…

June 6, 2014

Is All Work Becoming Knowledge Work?

  It hit me the other day when I was speaking with a call center operator about my reservation. She was funny, smart, well informed and…

March 14, 2014

Well Deserved Bad Karma At SuperBowl

My wife would say that the cold weather has me watching too many "waste of time" sporting events. She is correct of course, but sports and…

February 3, 2014