Automation, artificial intelligence (AI), and analytics are eating into marketers' roles. But with that change comes opportunity.
Where should you focus your efforts in 2022 to deliver the best possible customer experience and better organizational performance? Start with these five areas.
B2B organizations are depending on marketing operations to lead them out of the crises of 2020. Here are five steps marketing operations leaders must take in 2021 to drive their organization’s success.
- Companies are having to make quick shifts in programs, processes, and systems due to the pandemic
- Marketing operations professionals have a unique skill set to streamline processes, enable agility, and mine insightful data that are critical to making fast decisions
- This pandemic is forcing a digital transformation that marketing operations is equipped to direct
- Organizations are expanding the use of agile into new areas of the business, including marketing and sales
- In addition to faster time to market and more flexibility to change, agile also drives benefits such as improved innovation, quality, and team alignment and prioritization
- Organizations see agile as a top initiative; they support it by investing in training and upskilling those working on agile projects
- Many B2B marketers want to improve the speed of execution in their organizations and believe adopting an agile approach is the key to success
- There is considerable mystery surrounding what it means to be agile and how to leverage agile outside of product development
- Agile offers significant benefits to organizations, and SiriusDecisions can help unlock the mysteries to successfully implementing the agile methodology
- Marketing plays a critical role in the launch and management of a sales force automation (SFA) system
- Marketing is responsible for managing several features in the SFA and providing input on data and measurement strategies
- Marketing must stay closely aligned with sales operations and IT for the organization’s SFA deployment to be successful
- It is beneficial to marketing operations functions to emphasize planning activities before marketing-related processes are executed
- Marketing operations functions that forgo planning face greater challenges with budget, buy-in and alignment
- Focusing on planning efforts helps drive alignment and adoption and improves budget allocation to marketing operations functions
- Marketing and IT must share the responsibility of managing martech to achieve the full benefit of technology alignment
- IT uses technology to execute strategy and has valuable experience in large-scale implementations, vendor relationships and change management
- Marketing operations aligns marketing tech with the marketing strategy and ensures synchronization with corporate initiatives
- CMOs are turning to the marketing operations function to enable the success of the marketing strategy
- Through the implementation of best practices, marketing operations can positively impact the organization’s performance
- Marketing operations’ charter, which includes planning, measurement and data management, can increase an organization’s revenue