The Community Business Model Helps Drive Successful Customer Engagement
In the age of the customer, companies need fast access to scalable expertise, transparent costs, and agility in order to quickly adjust customer experiences…
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Differentiate with digital
Assess Your Innovation Capability Maturity
Digitalization forces you to transform your approach to innovation. For the last 20 years, our economies have been moving from “atoms” to “bits,” to…
November 6, 2017
Build an insights-driven org
Differentiate with digital
Orange Business Services Is Connecting The Digital Dots For Its Customers
Orange Business Services Analyst Event 2017 Orange Business Services (OBS) hosted its analyst event in Paris in July 2017. The event’s theme was “Digital…
July 24, 2017
Reflections On Huawei’s Analyst Summit 2017 — Past, Present, And Future
In April 2017, Huawei hosted its annual Analyst Summit in Shenzhen, China. Huawei’s financial year 2016 was remarkable as the group grew revenues by…
May 2, 2017
Google Next 2017 Review: Google Cloud Is A Serious Contender In the Public Cloud Space
With Nigel Fenwick and Glenn O'Donnell In the past few years, Google has made concerted efforts to target the enterprise cloud computing space.
April 7, 2017
Differentiate with digital
Power Your Digital Ecosystems With Business Platforms
“Platforms” are fast becoming all the rage in the B2B context. Several traditional businesses like GE or Siemens are claiming to either offer…
April 3, 2017
Trust Must Be The Foundation Of Your B2B Digital Ecosystem
Far from being a soft issue, trust underpins the management of your digital business and digital ecosystems. Trust is one of the most…
March 31, 2017
Differentiate with digital
Bosch Connected World 2017 – Lessons From IoT Practitioners
With Paul Miller In March 2017, Bosch hosted its annual internet-of-things (IoT) conference, Bosch Connected World (BCW), in Berlin. Since last year,…
March 27, 2017
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Make Omnichannel A Cornerstone Of Your Digital Transformation – The Telco Angle
Source: Forrester, "Make Omnichannel A Cornerstone Of Your Telecom Digital Transformation" Poor customer experiences remain the Achilles’ heel of telcos’ digital transformation efforts. We…