Dan Bieler
Principal Analyst

Author Insights
Blog
Employee Engagement And Cultural Transformation Drive Customer Experience
Employee engagement is critical for customer experience.
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Blog
A Guide To 5G Strategy
The hype around 5G is growing. Governments are auctioning off the necessary spectrum; telcos are testing the first 5G networks; handset vendors are announcing the first 5G smartphones; business users are exploring potential 5G use cases; and consumers are seeing media reports about the possibilities of super-fast broadband. And yet, are you familiar with the […]
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Digitalization In Industry — Observations From Hannover Messe 2019
Hannover Messe, the leading global trade fair for everything industrial, offers a great opportunity to feel the pulse of digital momentum in the industrial context.
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5G@MWC19 — Reflections On Mobile World Congress 2019
Mobile World Congress (MWC) 2019 took place in Barcelona.
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Embrace Specialist Tools To Drive Sustainable Innovation
Successful tools and tech support broad and fluctuating levels of participation in innovation, both inside and outside the organization.
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Prepare For Blockchain’s Impact On The Telecommunications Sector
Blockchain offers telcos opportunities for new business, improved compliance, and efficient operations.
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Reflection On Web Summit 2018
Web Summit took place for the third time in Lisbon earlier in November. Over the years, Web Summit has become one of the leading global conferences to discuss everything technology. The large presence of startups and fast pace of presentations across many different stages give Web Summit a particular edge. It is impossible for a single […]
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Assess Your Innovation Capability Maturity
(with Pascal Matzke and Michael Glenn) Customer expectations are rising too quickly for traditional models of incremental improvement; companies need to find a strategy to harness disruptive technologies that balances iterative solutions with fearless, flexible innovation. Many company leaders have been swept up in the sex appeal surrounding the term “innovation,” claiming proficiency without any […]
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Impressions From Alibaba’s Computing Conference
Alibaba has become one of the world’s most fascinating and cutting-edge technology businesses — and is key to understanding where the digital era is heading.
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Do You Need Help With Your Innovation Approach?
Businesses turn to innovation consulting services vendors to strengthen their own innovation capabilities. These businesses want to strengthen their own competencies to drive sustainable innovation over the longer term.
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The ROI Of Track And Trace Solutions
Securing executive buy-in for any digital investment requires a detailed and carefully articulated business case. The case for investment in digital track and trace solutions serves as an example for any CIO looking to get backing for an internet of things (IoT) project. As with IoT, track and trace solutions require committed information sharing and […]
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Telefónica Is Maturing Into A Digital Service Provider
Telefónica hosted its Industry Analyst & Customer Days in Madrid recently. In our view, Telefónica is emerging as a leading global telco. Of course, digital natives like Alibaba, AWS, Google, and Tencent continue to capture the customer attention. Yet, the example of Telefónica indicates that traditional firms can effectively tackle digital transformation. Against these considerations, our […]
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The Future Of Telecoms: Strategies To Transform Telcos Into Digital Services Providers
Since our last major strategic reassessment of the telecoms landscape in 2011, digital transformation has further raised the need for change of the telco business model. Our key observation still holds true: The traditional connectivity-centric business model will work only for few telcos with a low-cost base. The biggest challenge facing the other telcos is […]
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Huawei Global Analyst Summit 2018
Huawei hosted its annual Analyst Summit in Shenzhen, China, recently. As in 2016, Huawei reported strong financial growth in 2017. Revenues were up 16%, EBIT by 19%, and cash flow from operations by 96%. Revenue growth was driven primarily by the consumer and enterprise divisions, up by 32% and 35%, respectively, while the carrier division […]
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Innovation Requires A Culture Of Diversity And Inclusion
Successful organizations innovate and differentiate by boosting diversity and inclusion. Diversity is too often an overused phrase and covers many facets of diversity. We think that diversity above all should be about the ability and the courage to communicate “contrarian” thoughts. This ability and courage allows organizations to create an environment where all employees feel […]
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Boost Your Innovation Capabilities With A Corporate Incubator Or Accelerator
Your current market position is no guarantee for transforming into a successful digital business. To enhance their innovation capabilities and boost the necessary culture change, many traditional businesses are looking to startups as one option to drive service differentiation. Transformative innovation supports the shift toward a customer-obsessed strategy. But transformative innovation requires a different innovation culture. […]
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Mobile World Congress 2018 Felt More Telco-Centric Again
Now that the dust has settled from Mobile World Congress 2018, it is possible to get a better feel which mobility themes will set the tone for the coming year of mobility. These observations are of course subjective; they only reflect my observations over three days at the world’s leading mobility event. To start, the […]
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Track-And-Trace Solutions Improve Strategic Objectives Across The Entire Value Chain
Building the business case for your digital investment is hard, so you need to drill into the specifics of any given process you intend to digitize. Digital track-and-trace solutions contribute to ROI in many different ways. The main strategic reasons for using them are: More effective risk management. Many countries are putting in place regulations […]
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Build The Business Case For Your Digital Investments
Transformative digital investments tend to play out over the long term and have broad implications for business processes across the entire value chain. This is where more accurate ROI calculations become critical, as: Your organization’s digital investments need to reflect its vision. Your organization’s vision forms the guiding light for developing the right investment strategy […]
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The Success Of Your IoT Initiative Will Depend On Your Data Proficiency
Data management and data rights sharing are critical aspects of the IoT ecosystem debate. For businesses, Industry 4.0 is a new way to think about data across processes. Industry 4.0 is about real-time process integration with digital technology, “intelligence anywhere,” and distributed intelligence. In the B2B context, Industry 4.0 is about end-to-end transparency across the […]
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