Frederic Giron

VP, Research Director

Forrester Bio

Author Insights

Blog

Standard Chartered Bank’s Future Fit Tech Strategy

Frederic Giron June 29, 2021
Learn how Standard Chartered's group CIO and his team continuously execute on the three key drivers of a future fit technology strategy: platforms, practices, and partners.
Read More
Blog

Make Customer Value Technology’s North Star

Frederic Giron May 24, 2021
Learn the three hallmarks of the most customer-obsessed technology executives.
Read More
Blog

Evolving Business And Technology Priorities In Asia Pacific Post-COVID-19 (On-Demand Webinar)

Frederic Giron July 13, 2020
It's no surprise that COVID-19 has had a significant impact on Asia Pacific firms’ business and technology priorities. According to our latest survey, 26% of firms are in survival mode versus 16% that are in growth mode.
Read More
Blog

COVID-19: For Airlines, It Is Time To Give Nothing Less Than Their Best

Tom Mouhsian March 30, 2020
During a crisis, humanity prevails through unity, empathy, responsibility, and leadership. Read our five strategic recommendations for airline executives to focus on during the coronavirus pandemic.
Read More
Blog

COVID-19: Leading Airlines Display Compassion, Resilience, And Good Old Business Sense

Tom Mouhsian March 30, 2020
Airlines have a major role to play in the global fight against the COVID-19 pandemic because they are part and fabric of this interconnected world, carrying people and cargo.
Read More
Blog

FORRward: A Weekly Read For Tech And Marketing Execs

Emily Collins March 23, 2020
Better Late Than Never: There’s Still Time To Improve Your Pandemic Plans Companies are showing renewed interest in business continuity and revising their pandemic plans in response to the coronavirus outbreak. Last week, federal banking regulators issued additional guidance to help banks and their customers cope with the financial fallout of the outbreak. And a review of the risk sections of the annual reports for the Fortune 50 showed that about half […]
Read More
Blog

Singapore Predictions 2020: Harnessing Energy

Frederic Giron November 25, 2019
Consumer energy will be a vital resource in 2020. We recap some of the predictions that our analysts in Singapore presented at a client event on November 19th.
Read More
Blog

What To Expect From Predictions 2020 Singapore

Frederic Giron November 15, 2019
Forrester's leading analysts share what to expect at our 2020 Predictions event in Singapore on November 19.
Read More
Blog

EY Flexes Its Blockchain Muscles In China

Meng Liu November 14, 2019
Key takeaways from EY’s Asia Pacific Blockchain Summit
Read More
Blog

President Xi’s Calls For A Strong Development Of Blockchain In China: What’s Next?

Meng Liu October 28, 2019
On Thursday, October 24, Xi Jinping, president of the People’s Republic of China, exhorted the country to “seize the opportunity” offered by blockchain technologies. In particular, he called to “clarify the main direction, increase investment, focus on a number of key core technologies, and accelerate the development of blockchain technology and industrial innovation.” I have […]
Read More
Blog

How WeBank Became The World’s Largest Digital Bank

Meng Liu October 24, 2019
Can you imagine a digital-only bank that has served 100 million customers within four years since its establishment? Not to mention those 100 million customers are all un-/underserved by traditional banks. Tencent-backed WeBank has achieved this goal and has become the largest digital bank in the world. The secret sauces of WeBank are the tech-driven […]
Read More
Blog

Virtual Banks In Hong Kong Are Set To Rekindle The Retail Banking Experience

Meng Liu September 20, 2019
Eight more digital-only banks are set to launch in Hong Kong by the end of 2020. Find out what sets them apart and what incumbent banks must do to compete in the region.
Read More
Video

Planes, Fuel, Seats, Bags, Meals, And Airline Profit — But What About CX?

Tom Mouhsian July 18, 2019
How airlines can connect the CX story to the money story.
Watch Now
Blog

Facebook’s Libra Needs To Answer Three Questions

Meng Liu June 19, 2019
On June 18, Facebook officially launched its Libra cryptocurrency project, which aims to leverage blockchain technologies to create a new stable cryptocurrency backed by a basket of fiat currencies. Facebook says its aim is to enable accessible and affordable digital payments for billions of people, including un-/underbanked people across the world. It aims to make […]
Read More
Blog

Hardwire CX To Financial Performance In The Financial Services Sector

Tom Mouhsian June 19, 2019
As leaders in the FS sector increasingly embrace customer-centric strategies, they will have to credibly connect the customer story to the money story. Otherwise, the legitimacy of often-heard CX slogans and promises can be easily challenged.
Read More
Blog

When Trains Start Running Late: Japan’s Digital Awakening

Frederic Giron October 10, 2018
I love going to Japan, where everything works flawlessly and where customer obsession, or “omotenashi,” is deeply engrained into the culture of every institution: This is where, for instance, train operators apologize when their trains leave the platform 25 seconds earlier than scheduled. It’s also an economy stifled by a widespread risk-averse culture, a shrinking […]
Read More
Blog

Through The Looking Glass: Join Us At Forrester's CX Singapore 2018 Forum

Frederic Giron August 15, 2018
“Now, here, you see, it takes all the running you can do, to keep in the same place. If you want to get somewhere else, you must run at least twice as fast as that!” — the Red Queen, Through The Looking-Glass I was reminded of this quote from Lewis Carroll’s book when analyzing the results […]
Read More
Blog

AI Helps Marketers Target The Right Customers, Across The Right Channels And Content At Scale

Frederic Giron April 18, 2018
There’s a sense of urgency in Asia to capitalize on AI, not only to compete but to lead globally. Appier, established six years ago in Taiwan, is one of these firms. I recently attended its first analyst event in Taipei to better understand how the company approaches the AI opportunity and helps its clients deliver […]
Read More
Blog

Firms In Singapore And Hong Kong Are Still Digital Beginners

Frederic Giron January 31, 2018
Forrester’s Predictions 2018: A Year Of Reckoning calls out a looming digital crisis: Globally, more than 60% of executives believe that they’re behind in their digital transformation plans. The situation is similar in Asia. Our recent report, “Advance Your Digital Maturity In Singapore And Hong Kong,” indicates that most of the firms operating in two […]
Read More
Blog

Evolve Your Bank’s Organizational Structure To Promote Digital Maturity

Frederic Giron October 25, 2017
“It would be wrong to think that there is an end date on our digital transformation. We will never go back to how we used to work.” This is how the head of strategic transformation at Poland’s Bank Zachodni WBK thinks about the bank’s current digital transformation. And in recent discussions with more than two […]
Read More
More posts