Frederic Giron

Vice President, Research Director

Forrester Bio

Frederic Giron

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Banks In Singapore And Hong Kong Must Step Up To The Cloud Challenge

Frederic Giron July 2, 2014

Last week I presented an overview of cloud adoption trends in the banking sector in Asia to a panel of financial services regulators in Hong Kong. The presentation showcased a few cloud case studies including CBA, ING Direct, and NAB in Australia. I focused on the business value that these banks have realized through the […]

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Look Outside Of Indonesia To Fill Skill Gaps

Frederic Giron February 13, 2014

Our global clients are increasingly inquiring about the capabilities of their preferred service providers in ASEAN and Indonesia in particular. I recently spent some time in Indonesia and met leading local and global service providers there. The key takeaways from these meetings? Not surprisingly, the strengths and weaknesses of IT service providers in Indonesia differ by […]

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Organizations Will Look To Source Business Capabilities, Not Technology

Frederic Giron December 26, 2013

Following my research on software asset enabled services, I will start a new research stream in 2014 focused on business services: a new breed of managed services leveraging software assets, BPM and analytics focused on delivering business outcomes to clients. This post introduces this research and summarizes the drivers and enablers of such business services. […]

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Asia Pacific IT Spending Growth Will Remain Flat In 2014

Frederic Giron November 19, 2013

A weak global economic recovery and unstable domestic spending slowed economic and tech industry growth in China in 2013, affecting export-oriented economies in Asia Pacific. Combined with ongoing structural problems in India and dwindling foreign direct investment in ASEAN, IT spending growth slowed across the region in 2013. Japan was the only exception; IT spending […]

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SAP Services Will Make Or Break SAP's Platform Strategy

Frederic Giron October 31, 2013

Over the past few months, SAP Services has embarked on a major software-enabled services transformation of its offerings and operating models. The strategic intent is to increasingly rely on IP-based solutions (including SAP’s Rapid Deployment Solutions portfolio and assemble-to-order methodology) to deliver outcomes faster, with lower risks for clients and, eventually, support value-based pricing. Next […]

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HP Enterprise Services in Asia: Strong Message for IT, But Not for the Business

Frederic Giron September 12, 2013

HP recently hosted its Asia Pacific (AP) and Japan analyst event in Singapore. The company presented its “New Style of IT” value proposition and how it intends to position a combined HP hardware, software and IT services stack to deliver client value. After the Boston event back in February, I was particularly interested to see […]

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ORANGE BUSINESS SERVICES ANALYST EVENT 2013: THE COBBLER STICKS TO HIS LAST

Frederic Giron July 22, 2013

Brownlee Thomas, Ph.D., Dan Bieler, Henning Dransfeld, Ph.D., Bryan Wang, Clement Teo, Fred Giron, Michele Pelino, Ed Ferrara, Chris Sherman, Jennifer Belissent, Ph.D. Orange Business Services (Orange) hosted its annual analyst event in Paris July 9th & 10th. Our main observations are: Orange accelerates programmes to get through tough market conditions. Orange’s’ vision in 2013 is essentially […]

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IBM Delivers Replicable Business Innovation Services Across Clients

Frederic Giron July 2, 2013

I concluded my March 2013 report on the role of software assets in business innovation by proposing that “The combination of software assets, strong domain expertise, analytics, and as-a-service delivery models will increasingly allow traditional service providers to reinvent the way they deliver business value to their clients.” I was glad to hear that IBM […]

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A New Service Architecture For Business Innovation

Frederic Giron June 10, 2013

The IT services industry is being challenged on two opposite fronts. At one end, IT organizations need efficient, reliable operations; at the other, business stakeholders increasingly demand new, innovative systems of engagement that enable better customer and partner interactions. My colleagues Andy Bartels and Craig Le Clair recently published thought provoking reports on an emerging […]

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Infosys Automates its Services with IPsoft

Frederic Giron April 29, 2013

18 months ago, my first blog post at Forrester discussed industrialization trends in the IT services industry globally. I suggested then that IT services providers would have to focus their industrialization efforts on shared resources, self-service and automation capabilities. On the automation front, most efforts till date have been incremental in nature – mostly focused […]

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Reconsider Outsourcing To Accelerate IT Maturity

Frederic Giron April 18, 2013

Organizations in growth markets across Asia have not traditionally been heavy consumers of outsourcing services. Having lots of on-premises hardware still carries some prestige for local CIOs, particularly in China and India. The availability of relatively inexpensive IT staff in local markets has also helped them deliver acceptable service levels to the business. Until now, […]

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To Drive IT Spending, Target The Business!

Frederic Giron April 15, 2013

Last week, Forrester hosted a breakfast roundtable in Sydney for approximately 20 tech vendors seeking to capitalize on current IT spending trends in Australia and New Zealand. With expected IT spending growth of nearly 4% in 2013, the A/NZ market is still going strong. However, this good health hides major shifts, including the increased role […]

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Cisco Services Leverages Software Assets To Transform Its Services Value Proposition

Frederic Giron March 6, 2013

As you’re all well aware by now, a perfect storm of technology innovations — including cloud, analytics, mobile, and social­ ­— is fundamentally disrupting the way your company engages with its customers (as well as employees and partners). For service providers in particular, the main challenge is understanding how to best leverage these technology innovations […]

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Asia Pacific Tech Market To Grow By 4% In 2013

Frederic Giron January 25, 2013

The Asia Pacific (AP) growth engine did not fire on all cylinders in 2012, leading Forrester to revise its IT purchases growth forecasts for the year. While Australia, South Korea, and several ASEAN tech markets are showing continued solid growth, in other markets like China, India, Japan, Malaysia, and Vietnam, political leaders are struggling in […]

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HCL Technologies Is Coming Of Age In Asia

Frederic Giron January 14, 2013

HCL is the fifth-largest India-centric IT service provider in terms of revenue (after TCS, Infosys, Cognizant, and Wipro). While it only derived about 15% of its global fiscal 2012 revenues from markets outside of Europe and the US — slightly lower than the four larger Indian firms — HCL has built a strong base in […]

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Asian Companies Will Give Outsourcing A Fresh Look In 2013

Frederic Giron January 9, 2013

Forrester’s team of Asia Pacific (AP) analysts has just published its 2013 IT industry predictions in the IT Industry Disruptions Fuel Renewed Asia Pacific Market Growth report, which covers general IT spending and technology adoption trends. I’d like to call out the key 2013 IT services predictions in this post. We expect more AP organizations to […]

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Unisys Targets Changing End User Demographics Across Asia Pacific With Its Outsourcing Offerings

Frederic Giron November 22, 2012

Launched earlier this year, Unisys’ People Computing initiative focuses on bringing a “people perspective” to its end user support and outsourcing service offerings. I recently attended Unisys’ Asia Pacific (AP) analyst event in Sydney and this initiative was presented as a key success factor in several infrastructure outsourcing wins in AP in 2011-2012. Case in […]

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SingTel Makes Good Progress, But Questions Over IT Services Capabilities Remain

Frederic Giron November 12, 2012

Clement Teo, Dane Anderson, Frederic Giron At an analyst briefing in Singapore on November 7, newly minted SingTel Group Enterprise CEO, Bill Chang, laid out his vision on how the group’s reorganization aims to build the foundation for SingTel to become the largest ICT services provider in Asia Pacific in an ambitious five years. For […]

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Profit Warning! A Software Asset Sprawl Will Weaken IT Service Providers' Financials

Frederic Giron October 17, 2012

I recently reviewed a portfolio of about 600 software artifacts from 16 large IT service providers. This daunting exercise complements a research stream I have been working on since the beginning of the year on the future of the IT services industry. While I believe the move to software asset (SA)-based IT services will drive […]

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IT Services Markets In Asia: Preparing For New Growth Opportunities

Frederic Giron September 10, 2012

Last Friday, we hosted our first roundtable in Singapore focusing on the IT services industry in Asia. The goal of these quarterly events is to create a community of services leaders who can network and exchange ideas on the growth opportunities and challenges in the region. Senior leaders from 14 large services vendors gathered this […]

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