George Colony

George Colony

CEO

Latest Posts By George

The Counterintuitive CEO

2015 Ten List

Here's my list of the ten things that captured my imagination in 2015. These are my personal views — not derived from Forrester's research or…

December 30, 2015

The Counterintuitive CEO

CX = $$

All CEOs strive to increase revenue. It expands market share and pushes stock prices higher. In our digital age, how do you get it? As…

August 19, 2015

The Counterintuitive CEO

Apple Follows

Beautiful, but a niche product. I estimate that only 10% of the 250 million worldwide iPhone users will buy the Apple Watch. That’s approximately $8-$12…

September 12, 2014

The Counterintuitive CEO

A Customer Syllabus

Stride for stride with Forrester, others have been doing excellent work describing the emergence of the empowered customer. Here's a very short list of notables:…

August 14, 2014