Kate Leggett

Kate Leggett

Vice President, Principal Analyst

Latest Posts By Kate

Where Do You Go From Here, CRM Technology?

MyCustomer.com recently asked me what my thoughts were about CRM — why initial CRM projects failed, what has changed to make deployments successful, and…

December 25, 2010

The Evolving Successes Of CRM – Part 2 Of 3

MyCustomer.com recently asked me what my thoughts were about CRM — why initial CRM projects failed, what has changed to make deployments successful, and what the…

December 15, 2010