Nigel Fenwick

VP, Principal Analyst

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Ten Tips From The Enterprise 2.0 Conference

Nigel Fenwick June 18, 2010
This year’s Boston Enterprise 2.0 Conference highlighted good examples of how companies are tapping into social technologies to empower their employees. For example, Mitre Corporation showed how they have successfully developed a collaboration community using open source technology. The platform they developed enables them to deliver secure access to ideas, discussions and content for employees and guests. […]
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How Socially Mature Is Your Organization?

Nigel Fenwick June 16, 2010
We recently embarked on a Forrester-wide research project to benchmark the use of social technologies across enterprise organizations. Why is this important? Well, as you may know, we cover social technologies from a wide range of perspectives — from roles in marketing to IT to technology professionals. We find each of these roles differs in […]
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Autonomy, Mastery & Purpose: Motivation For Your IT Staff

Nigel Fenwick June 9, 2010
A recent email got my attention. It highlighted a blog post on the MIT Technology Review website about a video from RSA Animate (copied below) illustrating a lecture by Dan Pink (@danielpink on Twitter): “The Surprising Truth About What Motivates Us,” based on his book of the same name. What got my attention? We need to stop […]
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Put Your IT Staff Through Sales Training

Nigel Fenwick June 1, 2010
I was recently asked about the importance of selling skills for CIOs – does a CIO need to be a good salesperson? It seems to me the answer to this should be a resounding yes. After all, IT executives need to be able to sell themselves effectively in order to attain the heights of the […]
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Einstein And Social Media

Nigel Fenwick May 3, 2010
Even though there’s plenty of evidence showing the positive impact many companies are getting from leveraging a social media strategy, there are still companies rigidly refusing to develop a social media strategy. This reminds me of the early days of the Internet: there were those companies looking to embrace the Internet and develop a new […]
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Should You Pilot Enterprise Communities? Three Tips for Success

Nigel Fenwick April 28, 2010
In a recent blog post called “Drop The Pilot,” Andrew McAfee argues that most “Enterprise 2.0” pilots are unintentionally set up to fail. This is in part because such enterprise communities depend upon broad employee acceptance in order to be effective. This doesn’t mean that collaboration platforms are only effective in organizations with tens of […]
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The Fed CIO Looks To The Cloud – Should You?

Nigel Fenwick April 12, 2010
Federal CIO Vivek Kundra’s recent presentation to the Brookings Institution outlined how the US administration is moving to a “Cloud-first” approach to consolidating the US government technology infrastructure. Since the US government is the largest buyer of information technology in the world, spending over $76 billion supporting over 10,000 systems, we can be sure that a […]
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The Ultimate Grocery Shopping App?

Nigel Fenwick April 6, 2010
George Colony nailed it when he wrote “the iPad signals the future of software”. So where do smart-device app’s go from here? Basically, any application that focuses on saving people time is likely to be a winner but the biggest game changer will come when consumers start to benefit from customized services that save time […]
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Ten Steps To Increased Productivity Through Effective Training

Nigel Fenwick March 31, 2010
What if there was an easy way to increase employee productivity by 10% using the technology that’s already in place? What would that do to the bottom line? Even a 1% gain would be significant for most large organizations. In this day and age when CIOs are competing for budget and every dollar of technology […]
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The Secret Of Successful Social Communities: 4 Social Needs

Nigel Fenwick March 12, 2010
Ever since I first started working with online social communities I’ve been thinking about just what it is that makes some communities successful while others fizzle and die. In particular I’m curious why collaboration communities seem to be so hard to make work. Of course we have plenty of research into the strategies and tactics involved […]
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The New Era Of Social Innovation

Nigel Fenwick February 25, 2010
If the seventies and eighties were dominated by technology-led innovation, with IT in the driving seat, the nineties and two thousands was surely the period of marketing-led innovation. With the emergence of social computing as such a big influence on business, spreading rapidly beyond the sole domain of marketing, it seems we are entering a new […]
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600 Tweets Per Second – A Tweet Too Many?

Nigel Fenwick February 24, 2010
Twitter growth hits 50 million "Tweets" a day but just how much of that traffic is noise vs valuable information and does it really matter? In a recent blog post @kevinweil highlighted the exponential growth in the number of Tweets on Twitter in a single day. The stats are incredible, with 50 million daily Tweets representing […]
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Forrester’s New Blog Policy Creates Quite A Stir

Nigel Fenwick February 9, 2010
It has been interesting watching the social-media frenzy over the past few days since rumor broke over the weekend that Forrester was changing its policy with regard to analyst blogs. Reactions have gone from one extreme to the other which I suppose is a good thing – people care passionately about being able to keep […]
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Social Media Survey Results Preview

Nigel Fenwick January 14, 2010
When we embarked on this project I wasn’t sure if it would be a complete failure or a roaring success. Still, the optimist in me suggested it might work. The timing of launching the survey, just before the Christmas Holiday period was risky. However I’m pleased to say the results so far have been better […]
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Can Social Media Penetrate The Exec Suite?

Nigel Fenwick December 21, 2009
Almost every day I hear people suggest that social media is at best only valuable as a marketing tool. There are people who believe that social media has no reach beyond a few “geeks” sitting at their computers all day. What these naysayers focus on is the technology and not the people connections. I believe […]
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The CIO And Social Media: Social Evangelist?

Nigel Fenwick November 13, 2009
Following on from my last post – “The CIO And Social Media: Social Police?” – you might have guessed I’m a big proponent of Social Computing to drive organizational transformation and increase profits. The thing is, I wonder how many CIOs see themselves as social evangelists.  You’re a CIO… Are you on Twitter? Do you […]
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The CIO and Social Media: Social Police?

Nigel Fenwick November 10, 2009
What is the CIO’s role in driving social media into organizations? Listening to many of our clients it seems that it is often that of “social police” – IT gets asked by legal to block any and all social media applications. While in some cases security concerns drive the decision, in others it’s deemed a […]
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