Philipp Karcher

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Pick The Best Video Platform For Customer Or Employee Engagement

Philipp Karcher February 3, 2015
To capture, manage, and deliver live and on-demand video you need a video platform. Selecting the right platform helps companies maximize the impact of video on customer and employee experiences.    Enterprises looking at applications for video across marketing, corporate communications, and training need to consider products in multiple categories. Our just-published Forrester Wave on […]
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Is Microsoft’s Surface Hub A New Device Category?

Philipp Karcher January 21, 2015
with Frank Gillett   One of Microsoft’s announcements today is the overhaul of its digital whiteboard formerly called PPI — now rebranded as Surface Hub. Surface Hub is an 84" 4K resolution (or 55" without 4K) all-in-one touchscreen computer with collaboration features for conference rooms. The market for this device is primarily industries with requirements […]
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Should You Buy More Infrastructure Or Subscribe To A Cloud Service For Videoconferencing?

Philipp Karcher July 24, 2014
Videoconferencing infrastructure connects videoconferencing endpoints — the conference-room-based systems, desktop clients, and mobile apps people use to join meetings. By prioritizing solutions that make the technology available to all employees with a simplified guest access model for partners and customers, organizations can make the case that video enhances collaboration and improves business outcomes. Our Wave […]
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Winners Of The 2014 Groundswell Awards (Business-To-Employee Division)

Philipp Karcher May 5, 2014
For the past seven years Forrester’s Groundswell Awards have recognized the most innovative social and collaboration programs with a measurable business impact. This year in the business-to-employee (B2E) division we gave out awards in two categories:   Employee Collaboration. This category recognizes programs that help employees work better together. Employee Empowerment. This category recognizes programs […]
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Office For iPad Adds Another Reason To Go Office 365

Philipp Karcher March 27, 2014
Today Microsoft starts shipping Office for iPad, finally plugging the gap in its portfolio that’s been filled by popular document viewers and editors like QuickOffice and SlideShark.   Does this come too late for Microsoft? As much as naysayers like to proclaim Office is dying, people still overwhelmingly use it at home and at work. […]
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What You Can Learn From Atos’s Zero Email Initiative

Philipp Karcher December 11, 2013
Atos created a stir in 2011 when it announced its Zero Email program — an initiative to completely eliminate the use of email for internal communications and use enterprise social instead. Many scoffed it wasn’t practical or that it couldn’t be done. Some others — myself included — thought getting rid of email completely isn’t […]
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Winners Of The 2013 Forrester Groundswell Awards (Business-To-Employee Category)

Philipp Karcher November 6, 2013
Every year Forrester’s Groundswell Awards recognize the most innovative social and mobile programs with a measurable business impact. Once again in the business-to-employee (B2E) category we received many outstanding examples of companies empowering their employees with these technologies to solve customer and business problems. This year’s entries highlight a growing sophistication in how companies are […]
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Reality Check: Enterprise Social Does Not Stem Email Overload

Philipp Karcher October 31, 2013
Email overload is a hot topic. Replace “email” in the title of this post with “message” and the point becomes more obvious.    Summary: Social displaces some interactions that are inefficient over email, but overall introduces more messages for workers to sift through. That’s not necessarily a bad thing. In fact, many organizations invest in […]
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Office Productivity Software Is No Closer To Becoming A Commodity

Philipp Karcher October 17, 2013
We just published a report on the state of adoption of Office 2013 And Productivity Suite Alternatives based on a survey of 155 Forrester clients with responsibility for those investments. The sample does not fully represent the market, but lets us draw comparisons to the results of our previous survey in 2011. Some key takeaways […]
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Presenting the 2013 Forrester Wave on Desktop Videoconferencing

Philipp Karcher September 26, 2013
Today we published the Forrester Wave evaluation of Desktop Videoconferencing solutions. Technology improvements are lowering the infrastructure and price barriers to using videoconferencing, making it available to more people and generating new applications. Employees want desktop videoconferencing because they don’t have to get up and go somewhere, reserve a room, ask for permission, deal with chargebacks, […]
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Presenting the 2013 Forrester Wave on Webconferencing

Philipp Karcher September 13, 2013
Webconferencing is an important, multipurpose technology used by a quarter of information workers, half of which use it for work every day. It is a mature technology, with several vendors' products making it into the Leaders category of our evaluation. The Forrester Wave™ report updates our previous evaluation of the market and includes 11 products: Adobe […]
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Understanding Virtualized Videoconferencing

Philipp Karcher July 19, 2013
Server virtualization has been and continues to be a top IT priority for good reasons like improving infrastructure manageability, lowering TCO, and improving business continuity and disaster recovery capabilities. In IT's quest to virtualize more workloads, however, videoconferencing has remained on its own island of specialized hardware due to its reliance on transcoding DSPs (digital […]
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Video Platforms Are Critical Parts Of Your Customer And Employee Engagement Toolkits

Philipp Karcher March 8, 2013
Marketers increasingly recognize the value of using online video to engage and inform consumers, create brand awareness, and even drive direct action. Similarly, corporate communications and business leaders are making greater use of live streaming and on-demand video to communicate more effectively with a distributed workforce. Video publishing capabilities are integral not only to traditional […]
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Dissecting The Latest Announcements From Cisco And Polycom

Philipp Karcher November 2, 2012
Having attended analyst events by Cisco and Polycom in the past month I'd like to share my key takeaways from the announcements for the companies' positions in the videoconferencing and collaboration software markets.  POLYCOM CEO Andy Miller called October 8 the "most important day in Polycom history" when the company made a wave of announcements […]
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Winners Of The 2012 Forrester Groundswell Awards (Business-To-Employee Category)

Philipp Karcher October 18, 2012
We're excited to announce the first set of winners of the 2012 Forrester Groundswell Awards, honoring the best employee mobile, collaboration, and innovation stories. These awards are being announced today at Forrester's Digital Disruption Forum in Orlando. (The B2B and B2C awards will be announced next week). Once again we received many outstanding entries, but we gave […]
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Microsoft Is Still The Biggest Brand Used For Work

Philipp Karcher September 26, 2012
When we asked 10,000 information workers globally what brands are on the devices, operating systems, and software they use for work, it came as no surprise that Microsoft dominates. More than 90% of employees rely on something Microsoft to get their jobs done (and we didn't even ask about office productivity suites). What's interesting and […]
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The Future Of Videoconferencing Is Everywhere-Access And Seamless Connectivity — But How Do You Get There?

Philipp Karcher August 29, 2012
  In a work culture dominated by meetings, organizations continue to look to videoconferencing to cut travel by replicating the in-person experiences that employees prefer — or at least make voice conversations more engaging by fostering the trust and improved communication that comes with being able to read the other person’s body language. Today, we […]
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Update On Cisco’s Collaboration Strategy

Philipp Karcher November 22, 2011
Special thanks to Art Schoeller, TJ Keitt, Henry Dewing, and Ted Schadler for their input I went to Cisco's Collaboration Summit last week to hear the latest from the various product teams and some of their marquee customers. Much of the story remains the same: Cisco continues to dominate in video and web conferencing; it […]
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