Rachel Dines

Author Insights

BLOG

The Great Infrastructure And Operations Divide

Rachel Dines May 17, 2011
What percent of your IT budget do you spend on “keeping the lights on”? If you’re anything like a typical company that I work with, the answer is more than half. That doesn’t leave much money for spending on new initiatives and projects — in fact, in 2010, the average IT organization spent less than […]
Read More
BLOG

The Essential Metrics For Infrastructure And Operations

Rachel Dines April 11, 2011
One thing that I’ve found in common across infrastructure and operations groups of all shapes and sizes is that they are continually searching for the ideal set of key performance indicators. A set of metrics that perfectly measures their infrastructure, demonstrates the excellence of their operations, but are still simple and cheap to collect. At […]
Read More
BLOG

Why Recovery Time Objectives (RTOs) Can Be Misleading

Rachel Dines October 26, 2010
“Are you on the business side or the IT side?” was a question I received maybe a half dozen times last month while I was attending the Disaster Recovery Journal Fall World in San Diego.  This question really got me thinking—everyone at the conference worked in business continuity (BC) and/or disaster recovery (DR), but there […]
Read More