Bimodal IT Is Past Its Due Date: Providing Speed And Innovation Need To Top The CIO's Agenda
Many CIOs have embraced bimodal IT as a way to create relevance for the technology organization in the age of the customer. With marketing, CX, and other teams increasingly building their own development teams or turning to outside agencies for their technology needs, CIOs have recognized that they need to help drive fast change, not […]
In The Digital World, CIOs Need To Help The Business Move Faster
Too many businesses believe that their digital business strategy is actually a roadmap, or a series of IT projects. Being digital is a capability – in your business it impacts the culture, metrics, organization, skills, and finally – the technology. As a CIO, one of the most important roles you’ll play is helping to […]
Microsoft Begins To Bridge The Smartphone/Laptop Divide With Windows 10
On 6th October, 2015 Microsoft launched a number of new devices into the market, including the Microsoft Surface 4, Surface Book, and a number of new Lumia smartphones. While the hardware is certainly attractive, that is not enough to peak my interest, nor that of my clients. What is interesting, however, is the introduction of […]
The Mobile Mind Shift Is Happening — With Or Without You
I just spent a great weekend in Canberra, Australia’s capital, as a part of the Human Brochure activity — a campaign organized by Visit Canberra to get people discussing and promoting the city on social media. As one of the “VIP activities”, my family went to the Cockington Green Gardens miniature village, which was celebrating […]
Apple Shores Up Its Enterprise Position In Asia With IBM Partnership
You’ve probably already seen the announcement of the partnership between IBM and Apple; Forrester clients can read more about it here, along with our deeper analysis. While I can’t comment on the trends in North America and Europe, I know that there are some interesting dynamics in the enterprise mobility space in Asia Pacific at […]
Notes From My Meeting With Pitney Bowes CEO Marc Lautenbach
Back in July 2012, I authored a post about Pitney Bowes and the company’s focus on reinventing itself. At that time, the company had a great portfolio of software assets and a good overall market message — but its market approach was fragmented, its solutions were not integrated, and it was a difficult company to figure […]
CIOs Are Leading The Mobile Mind Shift In The Australian Government
Over the past few months I have spoken with a lot of CIOs, customer experience professionals, marketing professionals, and BT strategists in both the public and private sectors in Australia about their organization’s or department’s mobile strategy. This culminated in a number of meetings in Canberra last week, where I got a great feel for […]
How Do You Make Sense Of Your Unstructured Data?
Many of us have spent the past 10 years focusing on business intelligence solutions in order to help our businesses make better fact-based decisions. In fact, BI has been among CIOs’ top 10 priorities for more than a decade. These solutions have, for the most part, been successful — and we continue to improve our […]
Wearable Technology Is Breaking The Retail Distribution Model
Smart technology is becoming mainstream very quickly. Not a day goes by without hearing about some new piece of smart technology that can help you get fitter or smarter or improve your life in some other way. In the past week alone, I’ve heard about devices that can improve your tennis swing, improve your posture, […]
For Australian IT Shops, 2014 Is About Customer Obsession
I regularly hear CIOs and IT suppliers discussing the “four pillars” of cloud, social, mobile, and big data as if they’re an end in themselves, creating plenty of buzz around all four. But really, they’re just a means to an end: Cloud, social, mobile, and big data are the tools we use to reach the […]
Where Is IBM’s Sweet Spot In Asia Pacific?
Over the past few years, IBM has certainly copped its fair share of criticism in the Asian media, particularly in Australia. Whether this criticism is deserved or not is beside the point. Perception is reality — and it’s led some companies and governments to exclude IBM from project bids and longer-term sourcing deals. On top […]
Does ITSM Still Have Relevance In The Empowered BT Era?
In August this year I am heading down to our nation’s capital to take part in the annual itSMF Australia event – LEADit. I have taken part in this event to a greater or lesser extent over the past few years across Australia – Sydney, Perth, the Gold Coast and now Canberra. As an analyst […]
NetSuite Strengthens Its Push Into The Enterprise – Lessons From The SuiteWorld Forum
I recently had the opportunity to spend some quality time with NetSuite in San Jose at its customer forum — SuiteWorld. The event gave me a long, overdue deep-dive into their current strategy and the chance to speak with many of their customers one-on-one. The big announcement from the event was the availability of […]
Microsoft Launches Office On The iPhone - Welcome To The Next Stage Of Employee Empowerment
UPDATED 26th June 2013 As you may be aware Microsoft has finally introduced its Office Suite for the iPhone (launched in the US on Friday 14th June, and now available in much of the rest of the world according to my sources). This is great news — it has been one of the real holes in […]
How Is Your IT Department Assisting The Organisation With Innovation?
Data from the Q2 2012 Forrsights Budgets And Priorities Tracker Survey shows that for nearly 70% of Australian and New Zealand organisations, the top IT management priority is to increase IT capacity or resources to drive business innovations. This focus on innovation has been reflected in numerous discussions I’ve been having with CIOs. At a […]
What Will The Future Of IT (And Technology) Look Like?
At a CIO roundtable that Forrester held recently in Sydney, I presented one of my favourite slides (originally seen in a deck from my colleague Ted Schadler) about what has happened r.e. technology since January 2007 (a little over five years ago). The slide goes like this: Source: Forrester Research, 2012 This makes me wonder: what the […]
Pitney Bowes Reinvents To Become A Company For Today And Tomorrow
I recently spent a few days in Connecticut, USA, with Pitney Bowes. So why, you ask, is a CIO advisor who spends most of his time talking about the future of business technology in Asia Pacific spending time with a company that makes machines that stamp mail? That is a good question, and one I […]
Can Dell Be Your Strategic Vendor In Asia Pacific?
I recently had the chance to spend some quality time with Dell in Singapore at their event for Forrester analysts in the Asia Pacific region. As Dell is a company traditionally known for its hardware products, I had low expectations – to date, few of my CIO clients would consider Dell a “strategic” supplier. However, […]
What, Exactly, Is A Strategy?
I work with a lot of CIOs and heads of strategy in Australia and the Asia Pacific area – particularly concerning the development and updating of their IT strategies. As a part of our strategy document review service, I have seen plenty of approaches to IT strategies – from “on a single page” position […]
Do Asian organisations still need IT departments?
The shift towards the empowered consumer and employee is no more obvious than in Asia – particularly in Singapore, where a recent Google study showed that smartphone penetration is a whopping 62% (compared to 31% in the US). In fact, of the 11 countries in Asia surveyed, four of them (Singapore, Australia – 37%, Hong […]