Zhi Ying Ng

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Australian Wealth Management Firms Must Accelerate Digital Transformation Or They Won't Make The Cut

Zhi Ying Ng November 29, 2017

Australian wealth management firms face a host of challenges in 2018. Greater regulatory uncertainty, tightening profit margins, increasingly empowered customers, and disruptive entrants into the sector are putting digital wealth management leaders on the hot seat. Recent developments in the wealth sector also show that independent fintech investment platforms are a force to be reckoned […]

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Who Are The Mobile Banking Leaders In Australia And New Zealand?

Zhi Ying Ng June 9, 2017

This blog post was co-written with senior research associate Erna Esa. Over the past few months, we have diligently reviewed the mobile banking services of five retail banks in Australia and three retail banks in New Zealand. We used our mobile banking functionality and digital user experience methodologies to find out who the mobile banking […]

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Disruptive Fintech Is Dead — Long Live Collaborative Fintech!

Zhi Ying Ng January 24, 2017

As we move closer to the end of January 2017, one thing’s for sure: digital financial innovation shows no signs of abating in Asia Pacific, and a series of financial technology (fintech) startups continue to put Singapore and Hong Kong firmly on the innovation map. Just last week Next Money held its Fintech Finals 2017 […]

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Digital Insurance Success Demands New Metrics

Zhi Ying Ng December 27, 2016

Digital technologies are transforming the entire value chain of insurance, not only opening up new distribution opportunities, but also altering how insurers can assess, price, and manage risks, and creating new distribution and business models. At Forrester, we have done extensive research over the past year that involved speaking to incumbent insurers and insurance technology […]

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It's Time To Rethink Digital Banking Metrics

Zhi Ying Ng December 23, 2016

This time of the year is significant not only because of the never-ending amount of Christmas log cakes (or puddings) that we guiltily consume without restraint at our offices, it is also when we sit together to talk about everything that has transpired in the past year. As we go into the festivities over the […]

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Counting Down To Forrester's Next-Generation Financial Services Summit Sydney

Zhi Ying Ng July 26, 2016

Despite being geographically far away from the rest of the world, Australia's financial services sector has found its place on the world stage. Australian banks are some of the most innovative in the world. As our 2016 Global Mobile Banking Functionality Benchmark has shown, some Australian banks have overtaken their global counterparts, with Westpac taking the […]

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Where Will Disruption Happen Next In Financial Services?

Zhi Ying Ng April 18, 2016

Digital disruption has hit retail financial services in Asia Pacific (AP). In 2014, fintech investments in AP totaled US$880 million and skyrocketed to a staggering US$4.5 billion last year. Just as payments innovation has been a darling of venture capital investors in the US, the picture is not so different in AP as payments took […]

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Forrester's Inaugural FSI Summit In Singapore: Accelerating Digital Business And Innovation In Financial Services

Zhi Ying Ng April 5, 2016

Faced with increasingly empowered customers, together with mounting pressure from existing and potential digital disruptors in the financial services sector (such as Alipay in China and Codapay in Southeast Asia), many banks across Asia Pacific have launched mobile banking apps to enable customers to make mobile transactions. Initally, these mobile banking apps suffered from abysmally […]

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Ezubao Shutdown Challenges P2P Lending Companies In China, But Doesn't Spell The End

Zhi Ying Ng February 2, 2016

News of the shutdown of the P2P lending platform, Ezubao, following investigations by Chinese authorities have shocked the world. Small investors in China were allegedly scammed out of more than $7 billion in what is now called "a giant Ponzi scheme".  But I wasn't very surprised by the news. As I mentioned in my report, […]

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Only Sophisticated And Innovative P2P Lending Platforms Will Survive In China

Zhi Ying Ng January 5, 2016

China is now the largest P2P lending market in the world. In just the first half of 2015, people exchanged RMB 300 billion ($47 billion) on more than 2,000 P2P lending platforms. As P2P lending in China reaches a tipping point, we expect many platforms to fail, and only sophisticated and innovative platforms will survive and […]

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The Race For Mobile Payments Is Heating Up In Southeast Asia

Zhi Ying Ng October 15, 2015

My recently published report, “The Mobile Payment Opportunity In Southeast Asia,” finds that mobile payments are hot in Southeast Asia, with online and mobile-based purchases already exceeding tens of billions of dollars. Venture capital firms are also investing close to $75 million in mobile payments, drawn by a combination of factors including a booming digital […]

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Which Bank Has Emerged Top In Forrester’s 2015 Singapore Mobile Banking Functionality Benchmark?

Zhi Ying Ng June 23, 2015

Consumers in Asia Pacific have made the mobile mind shift—the expectation that they can get what they want in their immediate context and moments of need. This rings particularly true for consumers in Singapore, where smartphone penetration will reach a staggering 85% by the end of 2015. From researching products prior to purchase to booking […]

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