Forrester's CX team is running a study on the state of customer experience in companies and would love your help. You just have to take our short (15-minute) survey. The purpose of the survey is to gain insight into:
- How companies staff and manage their customer experience efforts.
- Their attitudes and behaviors in relation to customer experience innovation.
- Their attitudes and efforts related to customer experience strategy/vision.
- Their spending priorities in 2015.
As a thank you for helping with the research, anyone who completes the survey will get a copy of our report when it comes out in late Q3 2015. The state of CX survey will be open through July 21.
We value your time and insight, and thank you in advance for your participation!