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Derisking the AI Worker

Michele Goetz December 21, 2017
When you get over the fear of a robot taking over your job – because if you see our robots today they are still pretty dumb – your next big concern is how these new workers are going to perform. It’s not just a training question, it’s a management question. We all know the risk […]
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AI Will Change Organizations From Within

Michele Goetz November 21, 2017
Over the past year I’ve spoken formally and informally with hundreds of companies about their AI initiatives. The biggest AH-HA moment comes when these companies realize the difference between implementing traditional technology and applying analytics with adopting AI. AI is a change from within. New rules for AI are emerging that seem counter intuitive to […]
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Predictions 2018: AI Hard Fact – Treat It Like A Plug-And-Play Panacea and Fail

Boris Evelson November 9, 2017
Look right, look left, you’ll see a fellow CIO contemplating their AI move. Failing to act is not an option in most organizations. However, as enterprises are kicking off their AI pilots or seeing early results, the honeymoon is over as enterprises that naively celebrated the cure-all promises of artificial intelligence (AI) technologies is over. Enterprises needed better data foundations. They underestimated the level of business expertise […]
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Everything you wanted to know about SAP Leonardo but were afraid to ask

Boris Evelson November 3, 2017
Large enterprise software vendors seem to be enamoured with using the names of historical figures or literary characters as brand names. Unfortunately, this is really confusing for the buyers, since the vendors apply these branding names differently. For example (in an increasing order of branding approach complexity): OpenText Magellan is a collection of business intelligence […]
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AI APIs - Dead Simple AI

Kjell Carlsson, Ph.D. October 31, 2017
Building AI applications is hard work, but cloud vendors are making it easy by exposing simple-to-call, pay-as-you-use APIs. Want to add real-time speech recognition to your app? There’s an API for that. Want to recognize faces in an image? There’s an API for that and many more, courtesy of cloud giants Amazon Web Services (AWS), […]
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CXEurope 2017: Introducing the Values Based Customer

Henry Peyret October 18, 2017
More than 5 years ago Forrester introduced the Age of Customer as a new 15 to 20 years era which saw the increasing customer empowerment in front of brands and companies. For companies, the first step in this era turned into improving the customer experience and the customer journey through an omnichannel strategy,  identifying the […]
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Benchmark Yourself, Then Find The Help You Need

Brandon Purcell September 25, 2017
With the passing of the autumnal equinox, it’s time to rake leaves, sip pumpkin spiced lattes, and take stock of the summer’s activities.  For most CI pros, this summer was spent wrangling and analyzing customer data for insights- hopefully with some much-needed R&R sprinkled in.  For me, this summer was also busy and productive resulting […]
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Use AI-augmented Speech Analytics To Drive Growth And The Customer Experience

Kjell Carlsson, Ph.D. September 25, 2017
Your customers are very literally telling you what they want, what they think about your products and services, and what they think about their experiences with your company. They are doing this, often unwittingly, through conversations with your salespeople, your customer service reps, with each other online, and increasingly with virtual agents. Up until now, […]
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The Advisory Board Acquisition Signals The Rise Of Integrated Networks

Alex Kramer September 5, 2017
UnitedHealth Group’s acquisition of The Advisory Board Company’s healthcare business for $1.6B is the largest deal of its size for insurers, injecting the organization with new data resources, professional services, and research expertise. IBM’s 2016, $2.6B acquisition of Truven was one of the first signals of the epic, increasing value of healthcare data. Healthcare organizations […]
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Move Big Data To The Public Cloud With An Insight PaaS

Brian Hopkins August 8, 2017
In five years you’ll be using Insight PaaS for big data in the public cloud. On-premise won’t be an option. Here is why. Cloud Is The Hottest Market For Big Data Technology The shift to the cloud for big data is on. In fact, global spending on big data solutions via cloud subscriptions will grow […]
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Unlock The Business Value Of Data Science, AI, And Advanced Analytics

Kjell Carlsson, Ph.D. July 25, 2017
It is the best of times, and the worst of times to be a data scientist (apologies to Charles Dickens). It is the best of times, because, like never before, we have access to data, computing power, and rapidly evolving tools to create insights and applications with the potential to revolutionize business and the world […]
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The Road To Customer Obsession Is Paved With Good (Data) Intentions: New Report And Webinar

Steven Casey July 24, 2017
Everyone knows they need good data: marketers, sellers, even analysts evangelizing about customer obsession.  But for too many B2B marketers, bad data is a sad fact of life. In a recent survey, just 12% of B2B marketers told us they have “high confidence” in the accuracy of their customer data. Trying to bridge that gap […]
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Venturing Into ABM? What You Should Be Asking

Laura Ramos July 12, 2017
Is curiosity as important as intelligence when it comes to handling complexity? Some new thinking from HBR suggests that it is — especially when handling ambiguity and change. Apparently people with a high curiosity quotient (CQ) are better at producing simple solutions to complex problems. (Hmm. Sounds like a good characteristic for an analyst to have.) It’s a bonus that many […]
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Insights Services Leaders Deliver True Decision Support

Jennifer Belissent, Ph.D. March 7, 2017
The explosive growth of the data economy is being fueled by the rise of insights services. Companies have been selling and sharing data for years. Axciom and Experian made their name by providing access to rich troves of consumer data. Thompson Reuters, Dun and Bradstreet and Bloomberg distributed financial and corporate data. Data brokers of […]
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The Data Economy Is Going To Be Huge. Believe Me.

Jennifer Belissent, Ph.D. February 3, 2017
Are they serious? I've just finished reading the recent Communication on Building a European Data Economy  published by the European Commission. And, it’s a good thing they're seeking advice. The timing is perfect. I’m in the thick of my research for a new report on data commercialization. When I first published It’s Time To Take […]
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Navigating The New Insights Service Provider Landscape

Jennifer Belissent, Ph.D. May 13, 2016
“We are in the business of building [FILL IN THE BLANK], why would we build an insights platform out ourselves.”  That sentiment will drive more and more companies to explore the insights services option.  Many already feel like they are chasing a moving target. Data and analytics practices are evolving quickly with new tools and […]
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Hot Off The Press – The Forrester Wave™: Customer Analytics Solutions, Q1 2016

Brandon Purcell March 7, 2016
We have all this valuable data about our customers, but we need to make better use of it. This is the most common theme I hear on inquiry calls, at conferences, and in advisory sessions.  At this point, companies are fully aware that their data contains enormous value.  In fact, I like to think that […]
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Age Of The Customer Drives Investment In Business Intelligence Tools

Jennifer Adams December 29, 2015
In the age of the customer, customer-obsessed firms serious about personalizing customer experience invest in business intelligence (BI) and analytics tools.  Companies collect more and more data on their clients today. BI software is increasingly important to extract information from the raw data, revealing insights. Analytics software tools go beyond traditional reporting and analysis to anticipate […]
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The Power To Predict Can Give B2B Marketers An "Unfair Advantage"

Laura Ramos July 2, 2015
When Sir Francis Bacon, coined the aphorism "Knowledge is power", he didn’t foresee a 21st century where technology and data science would more automatically and immediately turn knowledge into insight. Today, the phrase “Prediction is Power” may be more appropriate. My colleague Mike Gualtieri works with applications developers and has been looking at the power […]
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Systems Of Insight Will Power Digital Business

Brian Hopkins April 27, 2015
In digital business analytics, only delivering insight at the point of action matters. Did your customer get the right information, in context, at her moment of need? Did your firm use that engagement to make the right offer and up sell? Do your sales or call center reps have the insight they need to set […]
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