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UpLeveling the Conversation: Social CRM Summit Brings Experts and Social Business Insights Together

Natalie Petouhoff February 15, 2010
#SCRM (the hash our group uses to communicate on Twitter) group embodies the very essence of what social media is about: genuine authentic, direct and real conversations. Being a participant and a practitioner, I thought I would share my observations and thoughts… not just at this conference, but what I have seen in the actions […]
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The ROI of High-Quality Decision Management Practices

Forrester February 14, 2010
Here now is the broader conceptual model that I promised in the prior blog post. As I said, I built conceptual hooks in my decision support ROI model to address broader requirements for decision automation and decision management. Fundamentally, the core hook is the notion of a “decision agent,” which may be a person processing […]
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The ROI of High-Quality Decision Support Infrastructure

Forrester February 5, 2010
I’m developing a return on investment (ROI) calculator for data warehousing (DW) appliances, using the Forrester Total Economic Impact methodology.   At the heart of that is a conceptual ROI model that can be applied to any decision support infrastructure, not just DW appliances (though indeed high-quality decision support is the raison d’etre for DW […]
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How Much Intelligence Can You Pack Into a Tweet?

Forrester January 15, 2010
In the analytics wars, one of the quasi-metaphysical topics I try to avoid is debating the distinctions between “information,” “intelligence,” and “insight.” That’s about as academic a dispute as you can imagine. It’s not as if we’re discussing the physical distinctions between, say, gases, liquids, and solids. There is no magical phase-change where information–extracted from […]
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Next Best Models: The Process Agility Equation

Forrester January 14, 2010
You never know what’s coming at you next, which is why process agility is so important. Your organization must have a ready response for anything. And you must make sure that every process participant can identify, at their level, what that response might be, so they can take appropriate action. I was speaking with Chordiant the […]
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Mining the Cloud? Are You Allowed?

Forrester January 13, 2010
I recently came across a trade-press article with the headline “Mining the Cloud.” The cynic in me immediately issued a silent scoff: How is that different from “crawling the Web”? Are we just mapping old wine to shinier new bottles? Or is there something different here? But, seeing as how I too like to proliferate […]
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Self-Service Business Intelligence: Dissolving the Barriers to Creative Decision-Support Solutions

Forrester January 11, 2010
Self-service is all the rage in the world of business intelligence (BI), but it’s no fad. In fact, it’s the only way to make BI more pervasive, delivering insights into every decision—important or mundane—that drives your business. It’s the key to empowering users with actionable insights while removing many mundane BI development and maintenance tasks […]
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Process Mining: Because Your Company’s Workflow Issues Aren’t Always Obvious

Forrester January 8, 2010
Business processes can be incredibly hard to fathom. The more complex they are, the more difficult it is to find the magic blend of tasks, roles, flows, and other factors that distinguish a well-tuned process from a miserable flop. Even the people who’ve been part of the process for years may have little clue. It’s […]
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Social Network Analysis: The Fuse Igniting Enterprise Data Warehouse Growth. It’s Planet Petabyte or Bust!

Forrester January 7, 2010
Social networks have always been with us, of course, but now they’ve gained concrete reality in the online fabric of modern life. Social network analysis has, in a real sense, been with us almost as long as we’ve been doing predictive analytics. Customer churn analysis is the killer app for predictive analytics, and it is […]
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Whither Data Warehousing In The Teens?

Forrester January 4, 2010
People often use the end of a decade to say goodbye to trends that have played themselves out, or good riddance to things that have long since passed their cultural expiration dates. I like to use the beginnings of decades for that same purpose. What, we should ask ourselves, is not likely to last beyond […]
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Advanced Analytics Predictions For 2010

Forrester December 15, 2009
By James Kobielus As we bid adieu to one decade and move into the next, it’s important to catch our collective breath and to take a quick look ahead. Here are some quick thoughts on the trends that will shape advanced analytics in the year to come. These trends will set the stage for thoroughgoing […]
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Social Network Analysis: Going to Become Too Ubiquitous for Its Own Good

Forrester December 7, 2009
By James Kobielus Social networks are the future of online life, whether we like it or not. Before the end of the coming decade, relationships with everyone –including family, friends, colleagues, employers, merchants, suppliers, and government agencies—will hinge on your access to these parties, and theirs to you, through online communities of all shapes and […]
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Instrumenting Your Enterprise for Maximum Predictive Power

Frank Wang November 23, 2009
By James Kobielus Business is all about placing bets and knowing if the odds are in your favor. As I noted in my most recent Forrester report, business success depends on your company being able to visualize likely futures and take appropriate actions as soon as possible. You must be able to predict future scenarios […]
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How To Differentiate Advanced Data Visualisation Solutions

Boris Evelson November 12, 2009
By Boris Evelson I get many inquiries from clients on how to select a data visualization vendor / solution. The criteria that my clients often site are Thick and thin client Dynamic visualizations, not just static charts  Ability to pull data from multiple sources OLAP-like functionality All these criteria are pretty much a commodity these […]
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Service-Oriented Analytics: Tapping into the Predictive Smarts of Your Entire Organization

Forrester October 1, 2009
By James Kobielus Advanced analytics is a key competitive weapon of companies everywhere. Visionary organizations are those that take a future-facing, analysis-driven perspective on new challenges. They do this by grounding management forecasts in solid historical information sets, leveraging and extending companies’ existing investments in data mining and predictive modeling. To become truly future-focused, organizations […]
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Predictive Analytics is for Experts only! - Really?

holger_kisker September 30, 2009
You don’t need to be a scientist to boost your business with applied mathematics On 22/9/09 SPSS Inc. announced a new certification process to confirm an individual’s expertise with some of their statistical solutions. “Look at this”, I thought “sophisticated software still requires experts to unfold the value they can provide”. Being a physicist by background, […]
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IBM Looks Into The Crystal Ball

holger_kisker July 30, 2009
The IT mega vendor acquires the predictive analytics specialist SPSS     On July 28th IBM announced the plan to acquire SPSS, a leading provider of predictive analytics solutions. The acquisition, which is subject to shareholder and regulatory approval, is expected to close later this year and will position IBM as a leading vendor of […]
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