Automation
Automation can fuel efficiency and accelerate growth. But the margin for error is significant and the implications for firms and employees are massive.
Insights
Podcast
Are You A Better Manager Than A Bot?
After years of underinvestment in management training, the era of AI brings an intriguing question: Can human managers be replaced by AI? Vice President and Principal Analyst Katy Tynan joins the podcast to provide her perspective.
Blog
Manufacturers Use Emerging Technologies To Find A Mix Of Factory Locations That Is Just Right
Offshoring. Nearshoring. Rightshoring. Learn how emerging technologies such as ubiquitous sensing, distributed computing, AI, and data fabrics are being used to determine the optimal manufacturing mix.
Honor Your Tech Excellence With The Prestige Of A 2024 Forrester Award
We’re accepting nominations for our global 2024 Technology Strategy Impact and Enterprise Architecture Awards. Deadlines are approaching. Check out our award requirements and submit your nomination today.
Blog
AIOps And Observability Deliver Operational Insights
Implementing AIOps and observability solutions can be a challenging task for organizations. To ensure success, it is crucial to develop the right approach and strategy that aligns with your enterprise’s specific IT complexity and goals. Learn how you can begin exploring the best practices for AIOps and observability and the aspects that you need to consider when embarking on the delivery of these.
Podcast
Tech Trends To Watch In 2024
How will generative AI impact infrastructure plans? What regulatory issues will tech leaders have to grapple with? Hear Forrester’s technology analysts discuss their predictions for the latest tech trends in 2024.
Blog
Human Centricity: The Future Of IT Experience Monitoring
IT organizations must evolve they way they monitor employee and customer experience technologies. Learn why in this blog post.
Blog
What’s New For Accounts Payable Invoice Automation In 2024?
Finance and payment professionals can read this blog to learn three key trends in the accounts payable (AP) invoice automation market in 2024.
Blog
Atlassian Bets On Improving Developer Experience With GenAI
At the Atlassian Unleash event in Amsterdam, the focus was on using AI to improve developer experience. Learn more in this review.
Avoid Zombie AI Projects With Our Best Practices
Download our AI myths and best practices guide. Learn how to avoid missteps, prioritize value, and move AI projects out of limbo with quick wins.
Blog
Skills Management Can Make Or Break Your Emerging Tech Plans
Our new report How To Tackle Your Emerging Tech Skill Gaps introduces two frameworks that help business leaders address emerging skill needs.
Blog
Cooking Up A Storm: AI Will Drive Process Industry Innovation
Learn how cooking can be a metaphor for process simulation, an underestimated tool for manufacturers as they prepare their data for generative AI.
Podcast
Generative AI Will Reshape Far More Jobs Than It Eliminates
Is generative AI coming for your job? Find out as VP and Principal Analyst J. P. Gownder and Principal Analyst Michael O'Grady discuss a new forecast on the impact of generative AI on jobs in the US.
Blog
Predictions 2024: Automation Influenced By LLMs, Regulators, And Enterprise App Vendors
In 2024, firms will surge ahead with automation initiatives, fueled by new AI enthusiasm. Learn more in our 2024 automation predictions.
Blog
Predictions 2024: Smart Manufacturing Walks Back Prior Plans
In 2024, Forrester predicts that a healthy pragmatism will take hold in manufacturing. Learn more from our 2024 smart manufacturing predictions.
Avoid Zombie AI Projects With Our Best Practices
Download our AI myths and best practices guide. Learn how to avoid missteps, prioritize value, and move AI projects out of limbo with quick wins.
Blog
Amazon’s Unleashed Android Robots In The Warehouse: Will We Get Along?
Is the warehouse ready for Amazon's new service robots Sequoia and Digit? A new Forrester report provides some insight.
Blog
Look! Up In The Clouds! It’s A Noun! It’s A Verb! It’s Super Observability
Insights from observability efforts are important but what happens if the word loses its meaning? The word is being used to describe everything from low level data pipeline to just recently, Generative AI. Where will it end?
Blog
Workday AI Marketplace To Arrive In 2024, Allowing Customers To Supercharge AI & ML Deployments
Learn how Workday's newly announced AI marketplace will help its customers find and deploy Workday-trusted AI solutions.
Blog
Introducing The Forrester Wave™: Sales Force Automation, Q3 2023
Shareholders demand profitable, responsible revenue growth. Buyers expect you to deliver value at every step of the sales process. And sellers expect to be prompted to the best actions and steps to take to achieve quota. It’s really hard to deliver on all these expectations. Buying motions are complicated. They involve more business and IT […]
Blog
Anti-Predictions: Here’s What Won’t Happen In 2024
Before our full predictions for 2024 launch on Tuesday, October 24, read our “anti-predictions.” Here’s what won’t happen in 2024.
Tackle 2024 Tech Barriers With Our Predictions
Unleash more tech potential by conquering growth, talent, and AI challenges. Watch our webinar featuring VP and Senior Research Director Matthew Guarini to turn our 2024 predictions into a tech plan of action.
Blog
The Results Are In: Insights From Forrester’s 2023 Global Digital Process Automation Survey
Our 2023 digital process automation survey shows orgs paused digital transformation work but increased focus on process intelligence while process optimization has broadened. Learn more.
Blog
Announcing Forrester’s Embedded Conversation Automation Landscape For B2B Marketing
Conversational AI, chatbots, and automated marketing are not new to B2B marketing technology stacks. B2B marketing organizations leverage conversation automation solutions to better understand and enable buyers, customers, and internal teams by integrating signal-responsive conversations into existing workflows, tactics, and content experiences that span the full customer lifecycle. Conversation automation is quickly becoming integral to […]
Blog
How Embracing “Resilience By Design” Enables Innovation
What does badminton have to do with resilient technology strategies? Find out in this sneak preview of our upcoming Technology & Innovation North America event.
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