automation

Automation can fuel efficiency and bottomline growth. But the margin for error is significant and the implications for firms and employees are massive.

Insights

BLOG

Project Cortex: Microsoft’s Bold Play To Help Optimize Corporate Knowledge

Cheryl McKinnon November 4, 2019
Microsoft unveiled a significant new addition to its Microsoft 365 productivity suite today (November 4), code-named Project Cortex. In private beta now, and with expected general availability in the first half of 2020, this enhancement is designed to address a perennial challenge for enterprises: surfacing and revealing collected corporate knowledge. Why Is This Important? Corporate […]
Read More
BLOG

Predictions 2020: Automation Strike Teams And Services Rise To Fend Off A Paradox

Chris Gardner October 30, 2019
Read the top three predictions for the automation market from Forrester Research analyst Chris Gardner.
Read More

The Adaptive Enterprise

Learn how your organization can change its core value proposition to pursue the opportunities that volatility produces.

BLOG

UiPath Layoffs Have Little To Do With The RPA Market

Craig Le Clair October 24, 2019
UiPath has reduced its workforce by several hundred employees.[i] The business has grown at an incredible pace, as have several other providers such as Automation Anywhere. Overall, there is nothing we see that indicates a flattening or slowing of robotic process automation (RPA’s) growth. The layoffs have more to do with the challenges of scaling […]
Read More
BLOG

Channel Automation Becomes Table Stakes For Partnership Success

Jay McBain October 22, 2019
Channel professionals want to talk about expanding their partner programs and building broad ecosystems, but the truth is that many of their basic program and channel management processes are still painfully manual and error-prone. Before accelerating their channel program, they need to apply basic automation technologies to get their front- and back-end systems to a […]
Read More
BLOG

The Forrester Wave™: Robotic Process Automation Services, Q4 2019 Is Here!

Leslie Joseph October 15, 2019
The hype around robotic process automation (RPA) continues unabated, as does the hypergrowth. I am happy to announce the availability of the first-ever Forrester Wave™ evaluation of RPA services. Forrester clients can read the report here. The RPA market has shown some interesting trends of late: As Craig Le Clair and I established earlier this […]
Read More
BLOG

Architect Your Automation Strike Teams

Craig Le Clair October 11, 2019
In the quest to launch invisible robots into the enterprise, some organizations are realizing the Center of Excellence model doesn't cut it. Find out what they're doing instead.
Read More
BLOG

Beware The Automation Paradox

Charles Betz October 6, 2019
Once the easy tasks have been automated, what will be left for people to do? The harder stuff.
Read More

Welcome To The Future

A pragmatic view of the future of work, and what you can do now to stay in front of this revolution.

PODCAST

Higher Use, Lower Prices For Enterprise Software

What It Means October 3, 2019
Enterprise software use continues to expand exponentially, finding its way into all areas of the enterprise. Then why is overall spending growth in this massive market slowing? Find out in this episode of What It Means.
Listen Now
PODCAST

Avoiding Islands Of Automation: Why You Need An Automation Framework

What It Means September 26, 2019
Deploying an automation pilot can bring quick results, but the real benefits come with a holistic strategy that connects all automation efforts across the enterprise. In this episode of What It Means, learn how Forrester’s automation framework can help. 
Listen Now
VIDEO

Are You Ready For AI And Automation?

J.P. Gownder September 10, 2019
The future of work is a constellation of innovations that address new or accelerating challenges for companies that aim to be customer-obsessed. High on the list of those innovations are what we can broadly term robots: Artificial intelligence, automation, blockchain, other intelligent software, and even physical robots play a key role in changing how we […]
Watch Now
VIDEO

Kicking Off Our New Research On Autonomous Finance: FORR/3 Video

Peter Wannemacher September 6, 2019
Forrester has recently kicked off some new research focusing on services and companies that make financial decisions and take action on behalf of consumers. You can take a very short survey on this topic here. I’m psyched to present here our first FORR/3 video episode on this topic (see below)! In it, Oliwia Berdak and […]
Watch Now
BLOG

Infrastructure Automation Platforms: Coopetition At Its Fiercest

Chris Gardner August 7, 2019
Why Infrastructure Automation? I used to kid around with my research director, Glenn O’Donnell, that my previous Forrester Wave™ evaluation on configuration management was the “Wave no vendor wanted to be in.” The term, while valid, is old. Further, configuration management is one part of a larger infrastructure automation story. This led to an interesting […]
Read More

The Future Of Work

Forrester thought leaders discuss future-of-work strategies that are tangible, measurable, and tested.

BLOG

The Future Of Work Is An Adaptive Workforce

J.P. Gownder July 25, 2019
Adaptive enterprises have a distinct advantage over their competitors. To begin your transformation, start with your workforce. Learn more.
Read More
PODCAST

The Future Of Work

What It Means July 25, 2019
Automation possesses transformational power, and yet, just as with all emerging technologies, implementation is everything. This week, we’re joined by VPs and Principal Analysts J. P. Gownder and James McQuivey to explore how automation will shape the future of work.
Listen Now
BLOG

Marketers: Manage Your Automation Portfolio

Victor Milligan June 7, 2019
Automation creates opportunity for marketers. It also generates risk. Marketers must master automation while closing the gap between customer expectations and the current operating model. Learn more.
Read More
BLOG

AI, Automation, And Robotics . . . Oh My!

Brandon Purcell May 22, 2019
As companies strive to improve customer experience through better customer and employee engagement, they inevitably face the problem of scalability. How can we provide a seamless, convenient, and consistent experience to all our customers? And how can we best equip our employees to do so, as well? The technologies in our recently published “The Forrester […]
Read More
VIDEO

Companies Must Start Creating Human-Machine Collaborations

Samuel Stern May 3, 2019
What will your humans do in an automated workplace? Principal Analyst Sam Stern explains three principles for seamless human-machine collaboration. Watch now and learn more at CX NYC June 11-12.
Watch Now
BLOG

How Automation Is Impacting Enterprises In 2019

Craig Le Clair April 23, 2019
Forrester predicted in late 2018 that automation would become the tip of the digital transformation spear in 2019, impacting everything from infrastructure to customers to business models. Now that we’re four months in, we’ve evaluated whether our five specific predictions are on track. We first predicted that 40% of enterprises will have automation centers and […]
Read More
BLOG

Future Of Retail: How Brands Should Handle Automation In 2019

Fiona Swerdlow April 18, 2019
To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect retail for our series: “Applying 2019 Predictions To Retail.” Recently, Claudia interviewed J. P. Gownder, VP and principal analyst on Forrester’s CIO team and an expert in automation technologies. Here’s what J. P. thinks retailers and brands should expect and focus on regarding […]
Read More
BLOG

Take Action Now To Plan For The Future Of Work

J.P. Gownder April 12, 2019
We’re just a month away from Forrester’s Digital Transformation & Innovation 2019 Forum, where my Forrester colleagues and leaders from a wide array of companies will be sharing our vision for how technology will drive the next wave of innovation. I hope you’ll join us in Chicago, May 14–15. This isn’t your grandfather’s outdated approach such […]
Read More
More posts