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Augmenting Employee Performance With AI And Other Technologies

J.P. Gownder February 13, 2018

In a major new research report, The Technology-Augmented Employee, I take on a problem that’s vexing CIOs and government leaders alike. In aggregate, US companies face a productivity paradox: Despite billions of dollars invested in technology, growth in employee productivity has slowed since 2004. Even though global technology spending will for the first time pass […]

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NRF Recap: Facial Recognition Will Change The In-Store Experience (If We Let It)

Brendan Miller January 23, 2018

Not surprisingly, artificial intelligence in all forms was on full display this year at the NRF Big Show. One AI application that caught my attention was facial recognition technology. Last year, 23% of business technology decision-makers said their firm is using or likely to use facial recognition technology, just 3.5% less than machine learning platforms. […]

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Forrester’s Security & Risk Research Spotlight: Stuck Between A Hack & Frustrated Customers

Stephanie Balaouras October 19, 2015

Are passwords a dying breed? With every other organization getting hacked, many S&R pros would argue that if passwords aren’t dead yet, they should be. Yet many companies such as LogMeIn and LastPass continue to make strategic acquisitions, proving that interest in password management solutions remain high among enterprises and consumers (check out their press […]

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You're Mitigating The Security Vulnerabilities In Authentication - But Ignoring The Usability Vulnerabilities

Forrester March 24, 2014

Security and risk professionals know what to do with security vulnerabilities: we mitigate the risk directly as best we can, and put in place compensating controls when we can't change the underlying dynamic. But in the age of the customer, upping our game in authentication strategies has forced us to take a harder look at […]

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Strong Authentication: Bring-Your-Own-Token Is Number Three With A Bullet

Forrester February 14, 2012

In approaching the research for my recently published TechRadar™ on strong authentication, at first I struggled a bit with overlapping concepts and terminology (as can be seen in the lively discussion that took place over in the Security & Risk community a few months back). The research ultimately revealed that form factor matters a lot — […]

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