business continuity & disaster recovery

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Lessons Learned From The Recent British Airways Outage

Naveen Chhabra June 15, 2017
Like many others, we are trying to wrap our heads around the recent British Airways outage, an event so far-reaching and arguably avoidable that it’s difficult to believe such a thing can happen — yet it did. While our aim is not to criticize BA, this event provides some good lessons for everyone. It’s a […]
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BC & DR Pros, We Need Your Help!

Stephanie Balaouras November 17, 2016
Each year, Forrester Research and the Disaster Recovery Journal team up to launch a study examining the state of business resiliency. Each year, we focus on a particular resiliency domain: IT disaster recovery, business continuity, or overall enterprise risk management. The studies provide BC pros, DR pros, and other risk managers an understanding of how […]
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The State Of Business Continuity – We Have A Long Way To Go To Achieve True Resiliency

Stephanie Balaouras August 31, 2015
Aug. 29, 2015 marked the 10-year anniversary of Hurricane Katrina. During the storm and the ensuing chaos, 1800 people lost their lives in New Orleans and across the Gulf Coast. Many of these deaths, as well as the extensive destruction, could have been avoided or minimized if there had been better planning and preparedness in anticipation […]
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Business Continuity Pros, We Need Your Help!

Stephanie Balaouras October 21, 2014
Each year, Forrester Research and the Disaster Recovery Journal team up to launch a study examining the state of business resiliency. Each year, we focus on a particular resiliency domain: business continuity, IT disaster recovery, crisis communications, or overall enterprise risk management. The studies provide BC and other risk managers an understanding of how they compare to […]
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Customers Aren’t Buying Public Cloud-Based DR Services . . . Yet

Forrester July 2, 2014
Forrester data indicates that improving business continuity and disaster recovery (BC/DR) ranks at or near the top of Asia Pacific companies’ vendor and product selection criteria. However, the technology infrastructure to support BC/DR is poorly architected, funded, and managed. Many firms are now looking to potentially outsource their DR infrastructure and leverage the public cloud’s […]
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Don’t Bet On Social Media, Mobile, Analytics, And The Cloud Alone To Win, Serve, And Retain Customers

Forrester June 23, 2014
No matter which vendor’s event you attend these days, the host will inevitably try to impress upon you how important it is to use social media, mobile, analytics, and the cloud (SMAC) to engage with your customers. In many cases, if you removed the vendor logo, you wouldn't be able to tell whose event you […]
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What APAC Infrastructure & Operations professionals should learn from recent natural disasters

Forrester July 16, 2013
The recent flooding in Uttarakhand, India reminded me of last November 2012, when I was in Boston during hurricane Sandy, which ravaged the US East Coast. There’s a lot of similarity I can draw between New York and Mumbai – both have a large number of key data centers in close proximity to business centers, […]
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Orange Business Services’ Smart City Picture Is Coming Into Focus

Jennifer Belissent, Ph.D. July 11, 2013
The picture is slowly coming into focus, and it’s a good one. This time last year I scolded Orange Business Services for not presenting a comprehensive smart cities strategy – particularly after having announced smart cities as one of its strategic pillars for the year.  The announcement at their 2012 analyst event was not about […]
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If The End Of The World Is Coming, Are You Prepared?

Forrester December 20, 2012
The world may or may not be ending on December 21, 2012. I'm not an expert on the ancient Maya (although I've climbed many Mayan pyramids and have long been fascinated by their history, see proof below), but I've heard a rumor that this week marks the end of the Long Count calendar, meaning a […]
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A Week After Hurricane Sandy: How Did Our Business Technology Resiliency Plans Fare?

Forrester November 6, 2012
A little more than a week after Hurricane Sandy barreled through the Eastern seaboard, I wanted to take a moment and share some of my thoughts on business technology resiliency* and how we fared during this significant weather event. While there are still over a million people without electricity and significant recovery efforts underway, I'm […]
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If You Never Anticipated An Event Like Hurricane Sandy, What Do You Do Now?

Stephanie Balaouras October 30, 2012
On Monday, Hurricane Sandy slammed into the East Coast of the United States, flooding entire towns in New York and New Jersey, triggering large-scale power outages and killing at least 17 people. The health and safety of individuals is the first and foremost priority, followed by the recovery of critical infrastructure services (power, water, hospital […]
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The Biggest Risk To BC Preparedness – Third-Party Risk

Stephanie Balaouras September 24, 2012
At the recent Disaster Recovery Journal Fall World conference, I gave a presentation of the state of BC readiness. I had some great discussions with the audience (especially about where BC should report), but one of the statistics that really stood out for me and I made it a point to emphasize with the audience, […]
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CISOs Must Act As The Glue Between BC, DR, And Security

Stephanie Balaouras May 3, 2012
During the past three years, you may have noticed that security and risk professionals have added a new term to their lexicon – business resiliency. Is this just an attempt by vendors to rebrand business continuity (BC) and IT disaster recovery (DR) in much the same way that vendors rebranded information security as cybersecurity to […]
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Business Continuity Standards Don’t Matter — But They Should

Stephanie Balaouras April 26, 2012
The current state of business continuity management (BCM) standards? Abysmal. According to a joint Forrester/DRJ study, 69% of respondents said that British Standard (BS) 25999 did not influence or only somewhat influenced BCM at their company. It’s not much better for NFPA 1600, 70% of respondents said that it did not, or only somewhat, influenced […]
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Communication And Coordination Should Be The Cornerstone Of Your BC Plan

Stephanie Balaouras April 12, 2012
In a recent Forrester/DRJ joint survey on BC preparedness, of organizations that have invoked a BC plan in the last five years, 37% said that their BC plans had not adequately addressed communication. In my experience, I’ve found that many organizations: Don’t appreciate the importance of effective communication. Many organizations focus the content of their […]
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The Plethora Of BC Standards

Stephanie Balaouras March 31, 2011
As a follow-up to my blog post yesterday, there’s another area that’s worth noting in the resurgence of interest in BC preparedness, and that’s standards. For a long time, we’ve had a multitude of both industry and government standards on BCM management including Australian Standards BCP Guidelines, Singapore Standard for Business Continuity / Disaster Recovery […]
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Business Continuity Is Back On The Agenda

Stephanie Balaouras March 30, 2011
During the last 12 to 18 months, there have been a number of notable natural catastrophes and weather related events. Devastating earthquakes hit Haiti, Chile, China, New Zealand, and Japan. Monsoon floods killed thousands in Pakistan, and a series of floods forced the evacuation of thousands from Queensland. And of course, there was the completely […]
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Why Recovery Time Objectives (RTOs) Can Be Misleading

Rachel Dines October 26, 2010
“Are you on the business side or the IT side?” was a question I received maybe a half dozen times last month while I was attending the Disaster Recovery Journal Fall World in San Diego.  This question really got me thinking—everyone at the conference worked in business continuity (BC) and/or disaster recovery (DR), but there […]
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Crisis Communication, Business Continuity, And Risk Management

Chris McClean June 4, 2010
I recently recorded a podcast with Stephanie Balaouras, discussing the potential for increased collaboration between crisis communication, business continuity, and risk management functions. The strategies that businesses implement to manage disasters can mean the difference between bankruptcy and resilience… and we unfortunately see reminders of this on an almost weekly basis. As each disaster hits the […]
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Note To CISOs: Be the Automator, Not The Automated

Forrester December 2, 2009
I’d like to take a small commercial break from your regularly scheduled security & risk programming to bring you the following observation . . . I was recently in a client session with one of our great infrastructure & operations (I&O) analysts, Glenn “Automation” O’Donnell. His research on IT automation is extremely interesting — both […]
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