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Predictions 2019: Automation Will Become Central To Business Strategy And Operations

J.P. Gownder November 6, 2018

Automation will be central to the next phase of digital transformation, driving new levels of customer value such as faster delivery of products, higher quality and dependability, deeper personalization, and greater convenience. Last year, Forrester predicted that automation would reach a tipping point — altering the workforce, augmenting employees, and driving new levels of customer value. Since then, […]

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Fighting GAFA Boo-Hoos

Oliwia Berdak October 24, 2018

In the spirit of Halloween, I’m going to write about the bogeyman of almost every industry out there: GAFA. In the last few years, I have answered many versions of the same question: what will Google (insert Apple/Facebook/Amazon) do to us (insert financial services/healthcare/retail/media)? This fear is grounded in some reality. All four firms are […]

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Impressions From Alibaba’s Computing Conference

Dan Bieler October 8, 2018

Alibaba has become one of the world’s most fascinating and cutting-edge technology businesses — and is key to understanding where the digital era is heading.

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Not All Innovation Is Created Equally

Brian Hopkins July 17, 2018

I talk to clients about their innovation plans and technology all the time, especially their plans with technologies that are emerging, like the ones I blogged about here from our report, “The Top Emerging Technologies To Watch 2018.” It’s become clear to us that finding innovative ways to exploit emerging technology has become really important to enterprises — […]

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Technology Innovation: It's Time For CIOs To Step Up Their Game

Brian Hopkins July 3, 2018

CIO: It’s Time To Step Up Your Technology Innovation Game In 2018, the CIO role team at Forrester has stepped up its emphasis on technology and technology innovation. Now we believe it’s time for you to up your game. At the beginning of the year, we made some big shifts in our research alignment. I moved […]

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Technology Innovation: It's Time For CIOs To Step Up Their Game

Brian Hopkins July 3, 2018

CIO: It’s Time To Step Up Your Technology Innovation Game In 2018, the CIO role team at Forrester has stepped up its emphasis on technology and technology innovation. Now we believe it’s time for you to up your game. At the beginning of the year, we made some big shifts in our research alignment. I moved […]

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The Future Of Telecoms: Strategies To Transform Telcos Into Digital Services Providers

Dan Bieler July 3, 2018

Since our last major strategic reassessment of the telecoms landscape in 2011, digital transformation has further raised the need for change of the telco business model. Our key observation still holds true: The traditional connectivity-centric business model will work only for few telcos with a low-cost base. The biggest challenge facing the other telcos is […]

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When Piloting Colocation, Measure Customer Impact

Ananda Chakravarty June 4, 2018

When Piloting Colocation, Measure Impact To Location, Customers, And Operations It’s been interesting to see creative real estate colocation ideas such as the recently announced pilot for ALDI in 10 Kohl’s stores. As Kevin Mansell, former CEO of Kohl’s, explained, “We believe the opportunity to leverage our real estate through this effort has benefits.”[1] But […]

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Amazon Flirts With Banks And Their Customers: Here’s What You Should Do

Peter Wannemacher April 3, 2018

Like a football team captain at a junior high dance, Amazon just sauntered up to a big group of people and started dropping hints about its sweet moves on the dance floor . . . Okay, that’s not exactly what’s happening here, but it sure felt like that to many bank executives who heard the […]

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Accelerate Your Culture Practices For Digital Transformation

Michelle Beeson March 5, 2018

Successful digital transformations are underpinned by a strong digital culture, which is a huge enabler of change. But, for most organisations, cultural change is still the largest barrier faced for successful transformation and the most difficult to overcome. Forrester’s digital maturity model identifies three levels of maturity, each with common practices and each building on […]

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CXEurope 2017: Introducing the Values Based Customer

Henry Peyret October 18, 2017

More than 5 years ago Forrester introduced the Age of Customer as a new 15 to 20 years era which saw the increasing customer empowerment in front of brands and companies. For companies, the first step in this era turned into improving the customer experience and the customer journey through an omnichannel strategy,  identifying the […]

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Open Banking Is Open For Business

Jacob Morgan May 24, 2017

Open banking is rapidly heading to the top of the agenda for retail banks across the globe. BBVA today announced the launch of its open banking business, joining the likes of Nordea, which launched its open banking site in March. In the UK, the Competition and Markets Authority obliged the top nine banks to create […]

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Innovation Took Center Stage at Microsoft’s Analyst Summit Asia 2016

Travis Wu May 4, 2016

This year’s Microsoft Analyst Summit took place at the St. Regis hotel in Singapore, a prestigious place that hosted more than 90 analysts from the entire region. The Forrester team was impressed by Microsoft’s strategies in cloud, digital transformation and partnerships, and in particular, the main takeaway for us throughout the 2-day event was Microsoft’s […]

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mHealth & Wellness: The Heart Of Mobile Innovation

Julie Ask February 4, 2014

I had the opportunity to talk to nearly 50 companies working on mHealth and mWellness services and technologies in 2013. With the perspective of 13 years as a mobile analyst behind me and a career in telecom that started in the late 80's, I say with confidence that this category within mobile is more exciting […]

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IT Service Providers Will Soon Face Operating Model Mayhem

Frederic Giron April 23, 2012

Several recent Forrester reports, including “Mobile Is The New Face Of Engagement,” have shown how new business success imperatives are pushing clients to change the way they leverage IT solutions. In my report “The Move To An Asset-Based Services Play,” I describe how IT service providers will have to adapt to these new rules of […]

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Outlook On Management Consulting Services Spending And Adoption In 2011

Forrester May 5, 2011

First of all, thanks to everyone who contributed to my "What Constitutes A Management Consulting Firm 2.0?" discussion in The Forrester Community For Vendor Strategy Professionals. This discussion has driven quite a bit of traffic (more than 3,600 views), but we’ve gotten just six replies so far, all of them very valuable. Please be sure to […]

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Aligning Your Sustainability Consulting Services Business For 2011

Forrester February 16, 2011

The beginning of a new year is always packed with planning sessions to recap the past year, reshuffle priorities, validate progress of corporate and product/service strategies, and come up with a road map to convert thoughts and concepts into actions. We analysts in Forrester’s vendor strategy practice are regularly involved in these planning and strategy […]

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Salesforce Shows That The Cloud Begins With The App

Forrester December 7, 2010

One of the face palm moments I had while researching PM's role in SaaS was the timeline for platform and app development. The traditional path for on-premise products was platform first, then application. The cloud products flip this sequence, putting the applications first, then the platform. We're so used to seeing this pattern that it's […]

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The Path To Revolution In Management Consulting

Forrester November 16, 2010

This past May, I was on a plane when I created the first version of the path to revolution (see figure below) in management consulting, and which I am sharing with you today. This figure has not really changed much since then, but I have been developing the underlying structure to help me, as well […]

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For ISVs, Technical Debt Is A Serious Business Issue

Forrester October 12, 2010

When you were a child, you may have played with a paper fortune teller (a.k.a. cootie catcher). By folding and unfolding this origami-like construct, you produced answers for questions you posed. The topic of technical debt is a lot like the paper fortune teller: the more you unfold the topic, the more interesting observations emerge. […]

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