business technology (BT)

Business technology (BT) is the core of the contemporary enterprise. Read insights on how to infuse technology into your business for maximum ROI and effectiveness.

Insights

Blog

DBS Bank Followed Four Design Principles When Building Its Enterprise Data Platform

Achim Granzen 1 day ago
I recently had the pleasure to talk with Siew Choo Soh, group head of consumer banking technology and big data/AI at DBS, on how the bank has set up its enterprise data platform to enable a data-driven organization. That session was part of Forrester’s APAC Financial Services Webcast Week 2020, and you can find the […]
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Blog

A Post-Pandemic Automation Boost Across Europe Remains Uncertain

Bernhard Schaffrik June 9, 2020
Do European firms receiving public financial support face a conflict of interest in evaluating automation options?
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Reducing Software Costs In 2020

Learn negotiation tactics to find short term software cost savings for both existing contracts and upcoming renewals.

Blog

IoT Makes More Sense When You Break It Down Into Three Business Scenarios

Frank Gillett May 8, 2020
Business leaders always want more information about business operations and customer interactions than they have. The technologies of the internet of things (IoT) promise to provide sensing and remote control of physical things, like products or equipment. But the technologies, solutions, and use cases are also so diverse and complex that tech and business leaders […]
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Blog

Why Now Is The Perfect Time To Negotiate Cost Reductions With Software Vendors

Mark Bartrick May 5, 2020
Worker layoffs and furloughs aren’t the only way to quickly reduce costs. Here’s how to start conversations with your vendors today.
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Blog

Forecasting In Uncertainty: US Q1 2020 Data Shows 4.8% Drop In GDP, 7.1% Fall In Tech Investment

Andrew Bartels April 29, 2020
US economic growth slowed more dramatically than expected in the first quarter. The picture for the tech market was mixed.
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Video

Smart Manufacturing Requires A Range Of Technologies To Succeed

Paul Miller April 23, 2020

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Blog

Plan For The Work-At-Home Contact Center You Want, Not The One You Were Forced To Build During This Pandemic

Ian Jacobs April 21, 2020
To help brands navigate the historic customer service challenges posed by the current pandemic and subsequent need for mass mobilization of a remote workforce, Forrester has created a four pillar framework for a building a successful work from home contact center.
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The CIO In 2020: A Window Of Opportunity Webinar

Learn how to transform your organization with a customer-first mindset while your competitors play wait-and-see this year

Blog

Forecasting In Uncertainty: Why Scenario A Is Looking More Likely For Some Countries And Scenario B More Likely For Others

Andrew Bartels April 21, 2020
When will the global tech markets recover? Vice President Andrew Bartels provides a four-factor model to assess which recovery scenario is more likely in various regions.
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Blog

Google Helps Users Reduce Google Cloud Costs

Tracy Woo April 20, 2020
Over the past two years, the major native cloud players have launched cloud management product teams focused on improving the visibility, billing, and optimization capabilities available natively. Google has also joined this effort. The company provides customers with cost and billing support via onboarding checklists, how-to guides, billing support specialists, and providing billing account, catalog, […]
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Blog

Summit 2020: AI Can Heighten Your Senses, But Don’t Let It Reduce Your Common Sense

Caroline Robertson April 16, 2020
Artificial intelligence can help marketers fulfill their mission of influencing prospects and clients. But using these tools well requires keen human judgment.
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Blog

Forecasting In Uncertainty: US Tech Market Forecast Shows A Best-Case 5% Drop In 2020

Andrew Bartels April 14, 2020
Forrester has just released its updated forecasts for the US tech market in 2020, factoring in the impacts of COVID-19 and the efforts to contain its spread. There is currently a 60% probability of a 9% fall in 2020, with a smaller decrease of 5% in 2021, though this is likely to shift.
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Blog

Summit 2020: Selling On B2B Marketplaces

Allen Bonde April 12, 2020
Online marketplaces offer advantages to B2B sellers. Yet success requires a thoughtful approach. Read a few of the key questions to consider in this Forrester SiriusDecisions Summit session preview.
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Forrester’s Automation Framework

Discover how to manage the automation portfolio to out-think your competition.

Blog

The Future Of Technology And Innovation 2020

Brian Hopkins April 6, 2020
The pandemic has set a new standard for the pace of change. In the past, we have euphemized “overnight disruption” to mean a few months to a few years for changes to unfold, which seemed fast. We live in a new world, where overnight disruption literally means overnight. This represents a radical shift in our mental model of the world, and it is something we are all coping with. This week, I am excited to announce […]
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Blog

Summit 2020: You’re A Media Company, So Get Your DAM House In Order 

Nick Barber April 6, 2020
Learn how to maximize your content's value through digital asset management. Join us at Forrester SiriusDecisions Summit in May.
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Blog

Cloud Players And Research Groups Join The Fight Against COVID-19 With High-Performance Computing

Tracy Woo April 2, 2020
A unique public/private consortium organized by IBM and the Department of Energy is bringing high-performance computing to the COVID-19 fight. Analyst Tracy Woo provides details.
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Blog

The Updated China Tech Market Forecast In Light Of COVID-19

Charlie Dai March 27, 2020
The COVID-19 pandemic has signficantly impacted China's tech market. Get the latest forecast for the market and learn three ways firms can adapt.
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Blog

Forecasting In A Time Of Rapid Change: Tips For CIOs And Tech Vendor CEOs In Charting The COVID-19 Outlook

Andrew Bartels March 23, 2020
Tips and techniques in preparing tech market forecasts during the COVID-19 pandemic. Where to get data, how to form models, and where to scale back.
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Blog

AWS Savings Plans: What They Are And Why You Should Care

Tracy Woo March 18, 2020
Last November, Amazon Web Services launched AWS Savings Plans for EC2, Fargate, and Lambda. Unlike what the name may imply, Savings Plans doesn’t mean dollar accrual; rather, it’s a discount plan, where purchasing in bulk leads to cost savings. To participate, the program requires customers to commit to spending a specific dollar amount per hour […]
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Blog

The Odds Of A Tech Market Decline In 2020 Have Just Gone Up To 50%

Andrew Bartels March 16, 2020
Tech spending forecasts revised amid “sharp deterioration” in the economic outlook.
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Special Report

PandemicEX Results: Workers Uncertain That They Can Care For Ill Family Members

James L. McQuivey, PhD March 13, 2020
The next phase of COVID-19 preparedness is helping workers care for ill loved ones. But our #pandemicEX survey results reveal that only half of US workers feel they have the flexibility at work to take care of sick family members.
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