business transformation & organizational change management

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Cybersecurity Transformation Is A Thing, And It Needs Personal And Relentless Drive

Jinan Budge August 2, 2018

Well, it’s happening! My first Forrester report was published this week. (Forrester clients can access here.) The topic? Cybersecurity transformation, of course! It’s what I have lived and breathed for the last 3.5 years. I have also engaged peer CISOs doing terrific work transforming their firms’ security function and capabilities — I’ve always had a passion […]

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Empower Autonomous Teams To Accelerate Digital Delivery

Martin Gill July 20, 2018

The need for speed has never been greater. Empowered customers are fickle. Big tech is disintermediating you. Disruptors lurk in the darkest corners of your markets, ready to rise krakenlike to swallow your floundering ship whole. Your prospects are bleak. A depressing way to end the week? Perhaps not. Speed of execution is more vital […]

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Organizational Design Needs Deep-Rooted Change

Sharyn Leaver July 9, 2018

Every day, executives lean in and light up when we describe the virtues of operating with true customer obsession, vowing to make a change . . . . . . and then they return to their reality. The entrenched design of their companies’ organization holds them back. Our research asserts that any modern organization needs […]

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What Brought Me Back To Forrester: Our Market-Leading Engagement Around Emerging Technologies

James Staten April 30, 2018

It is such a pleasure to be back at Forrester, especially now when our firm is actively embracing and helping you, our customers, leverage new technologies to innovate and differentiate your business. After three years leading technology strategy and market development for Microsoft Azure and Equinix, what brought me back were three things: The value […]

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Accelerate Your Culture Practices For Digital Transformation

Michelle Beeson March 5, 2018

Successful digital transformations are underpinned by a strong digital culture, which is a huge enabler of change. But, for most organisations, cultural change is still the largest barrier faced for successful transformation and the most difficult to overcome. Forrester’s digital maturity model identifies three levels of maturity, each with common practices and each building on […]

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AI Will Change Organizations From Within

Michele Goetz November 21, 2017

Over the past year I’ve spoken formally and informally with hundreds of companies about their AI initiatives. The biggest AH-HA moment comes when these companies realize the difference between implementing traditional technology and applying analytics with adopting AI. AI is a change from within. New rules for AI are emerging that seem counter intuitive to […]

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It Is Impossible To Manage Infrastructure Manually

Chris Gardner June 30, 2017

On a near-daily basis, I get questions from infrastructure professionals about how best to rearchitect, optimize, and reorganize around infrastructure as code. No matter what stage they are on the journey, they quickly come to the same realization: It is impossible to do without significant automation. There are many products in this space, each with […]

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Ringing Down The Curtain On Change Management Theater

Charles Betz June 8, 2017

Change Management is a hot topic lately on my social media channels. Like my friend Jon Hall, I also am a long time veteran of the classic Change Advisory Board (CAB) process. It almost seems medieval: a weekly or bi-weekly meeting of all-powerful IT leaders and senior engineers, holding court like royalty of old, hearing […]

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Leadership In The Age Of The Customer

Victor Milligan June 15, 2016

Leading through change requires that right mix of imagination, inspiration, and gritty execution. And we are in a world of change. Empowered customers and the constant and rapid wave of digital innovation are changing market fundamentals. Leaders are now challenged to respond. I had the pleasure of hosting a discussion with James McQuivey, Carl Doty, […]

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The State Of Digital Business 2016 To 2020

Nigel Fenwick December 8, 2015

In the first in a series of reports examining the results of our latest survey on digital business, conducted in partnership with Odgers Berndtson, I look at executive perception of the impact of digital on their business. It turns out executives are hugely optimistic about how digital will change their business. Forty-six percent of executives […]

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The People Equation In Shifting To A Customer-Obsessed Business

Victor Milligan October 7, 2015

It’s not news that the digitally empowered customer is changing our world. What is news is 1) the pace needed to catch up to an extremely dynamic and impatient customer and 2) the magnitude of real change needed to meet the challenges (and opportunities) of a customer-led market. The magnitude and pace of change driven by […]

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Digital Ecosystems Alter Value Creation And Process Landscapes

Dan Bieler April 25, 2015

CIOs will be orchestrators of digital ecosystems to boost innovation, production, and go-to-market capabilities. In the age of the customer, every business needs to put the customer at the center of marketing, sales, service, and delivery in order to support the brand promise. Business ecosystems comprise many market players, including suppliers, distributors, customers, competitors, and […]

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Build An Agile Business Intelligence (BI) Organization

Boris Evelson February 5, 2015

The battle of trying to apply traditional waterfall software development life-cycle (SDLC) methodology and project management to BI has already been fought — and largely lost. These approaches and best practices, which apply to most other enterprise applications, work well in some cases, as with very well-defined and stable BI capabilities like tax or regulatory […]

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Forrester’s First Report About The Private Cloud Market In China

Frank Liu September 29, 2014

Early next month, Forrester will publish a report on the dynamics of China’s private cloud market. This research demonstrates that Chinese I&O pros have started to leverage the benefits of private cloud — including highly standardized and automated virtual pooling and metered pay-per-use chargeback — to support the digital transformation of traditional business. By using […]

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CIOs Need To Prepare For Cultural And Organizational Transformation

Dan Bieler February 5, 2014

Picture: Utua Macro trends in technology and shifting customer behavior are giving rise to the connected business — which is not defined by technology but is rather a new style of doing business. The responsibility for transforming a company into a connected business ultimately rests with the CEO, but the CIO also plays a central […]

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itSMF FUSION 13 – GRADUATION AND REVOLUTION

Forrester November 1, 2013

Last week, Forrester’s Service Management and Automation team attended FUSION 13, an annual conference jointly hosted by itSMF USA  and HDI, in Nashville, Tennessee.  FUSION is a key conference for IT Service Management professionals – for three days ITSM pros are immersed in a content rich environment where they're encouraged to share knowledge and learn […]

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Q3 2013 Takeaways: Advanced Measurement Continues To Be A Key Initiative

Tina Moffett October 8, 2013

The end of a quarter forces me to reflect on what I learned in regards to my coverage area: measurement and attribution. From customer insights (CI) pros and marketers, I saw an increased interest in advancing their measurement approaches. On the attribution front, there is an appetite to learn about specific methodologies, use cases, ongoing […]

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5 Steps to transform IT from order-taker to business partner

Nigel Fenwick September 16, 2013

Let’s face it, IT often suffers from a bad reputation. And in many cases it’s well deserved. Over the years many IT leaders attempted to change IT’s reputation by empowering other departments to dictate what IT should be doing — and in the process they became order-takers. And the portfolio of projects from well-meaning business leaders […]

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“All Projects Are Business Projects”

Forrester August 7, 2013

I read this somewhere recently – I think it was the CIO of Intel, Kim Stevenson (quoting IT folklore). But it stuck in my mind, long after the link that I harvested it from had evaporated. I like it since it gets to the heart of the discussion . . . what’s the business problem […]

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The Publicis-Omnicom Merger Is About Marketing's Technology Evolution

Forrester July 29, 2013

The penned merger of equals between Publicis and Omnicom takes two large networks of agencies and folds them into one behemoth holding company significantly larger than WPP, which would fall into second place. To gain strength in building a future, Publicis has been aggregating large digital shops to complement its traditional creative agencies; at the […]

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