Thanks to the rise of empowered consumers, products and experiences that once seemed improbable, such as (literally) instant delivery,…
We recently hosted a complimentary webinar titled Your Digital Transformation Is Not Bold Enough — Five Actions To Take Now. Forrester clients can also…
Every year at Black Hat, the buzzword factory is in full swing. Last year the word of the day was Artificial Intelligence or Machine…
The security industry has an accountability crisis. It’s time to talk about it, then fix it. Whenever a massive cyber attack occurs inevitably a chorus…
The bedrock of the insurance industry is quaking. For decades, large North American insurers got bigger by dominating distribution and methodically mastering information technology. But…
Digital disruption is a fairly well understood dynamic: new entrant uses technology in new ways to upend existing business models and disrupt markets. In other…
It came out of nowhere: A muffled, mechanical voice with electronica undertones called out “Hel-lo there.” It was leering down at me and a few…
If you’ve been following my research, you know I like to divide the business world into three categories of company: Digital Predators successfully use emerging…
Photo: Rebecca Minkoff Digital transformation investments are ultimately about business survival through disruption. Such investments have a direct impact on customer expectations and go…
Banks serve as the bedrock of the economy, and that bedrock is changing. These changes represent a direct attack against the current banking business…
