Differentiate with digital
Five Myths Of Digital Transformation
Since I first wrote about digital transformation back at the end of 2012, the term has become wildly overhyped. Since CEOs are now at…
digital disruption
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Differentiate with digital
Ready For The Future? Ask Your Body
Are you future-ready? Your body contains the secrets to your behavior, including future readiness. Though obvious, most of us fail to recognize this day to…
July 27, 2018 | James L. McQuivey
Retail
Customer-obsessed marketing
Differentiate with digital
Drive revenue with CX
All Brands Need A Full-Fledged Digital Commerce Strategy
The internet has enabled brands to sell more of their products to an ever-expanding universe of shoppers, but digital distribution has also added complexity to…
May 17, 2018 | Michelle Beeson, Sucharita Kodali
Differentiate with digital
Drive revenue with CX
Retail
Will Your Company’s Digital Transformation End Up As A Bold Decision Or A Bust?
In digital transformation, there’s a fine line between fearlessness and foolishness. Bad decisions can have all the trappings of a bold new strategy: a costly…
April 30, 2018 | Sucharita Kodali
Drive revenue with CX
Differentiate with digital
Creating The CX-Centric Utility
Outage management is a defining moment for utilities and thus provides a great way to reimagine the relationship between utilities and their customers. Absent an…
April 26, 2018 | Matthew Guarini
Differentiate with digital
Financial services
Open Banking And PSD2 — The First 100 Days Have Been A Slow, Fragmented Start
TL;DR: It has been a slow, fragmented start to open banking, but the pace will accelerate. Fintechs are forging ahead with innovation, and a new…
April 25, 2018 | Jacob Morgan
Customer-obsessed marketing
Drive revenue with CX
Differentiate with digital
Apple’s Brand Playbook Unlocked
Do you want to be like Apple? In 2010, Apple ranked as the 17th most valuable brand in the world. Just three years later, it…
April 9, 2018 | Dipanjan Chatterjee
Customer-obsessed marketing
Drive revenue with CX
Build an insights-driven org
Differentiate with digital
Amazon Flirts With Banks And Their Customers: Here’s What You Should Do
Like a football team captain at a junior high dance, Amazon just sauntered up to a big group of people and started dropping hints about…
April 3, 2018 | Peter Wannemacher
Customer-obsessed marketing
Drive revenue with CX
Differentiate with digital
Retail
Q&A: Branded Manufacturers Digital Commerce Strategies
Direct-to-consumer (D2C) commerce is not a new concept for branded manufacturers, but there is certainly renewed interest and more options to choose from. With consumers…
March 29, 2018 | Michelle Beeson
Differentiate with digital
Drive revenue with CX
Financial services
The Fintech Industry Has Grown Up
Having trekked between the ExCel convention center and central London for most of last week – Finovate Europe moved to this larger and more…