energy & utilities

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Creating The CX-Centric Utility

Matthew Guarini April 26, 2018

Outage management is a defining moment for utilities and thus provides a great way to reimagine the relationship between utilities and their customers. Absent an outage, most consumers don’t give a whole lot of thought to their utility company — flip a switch, and the expected happens. The outage — especially prolonged outages — changes everything. No electricity […]

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New Tech: Transportation Technology And The Self-Driving Economy

Carlton Doty March 22, 2018

Less than a year ago, my colleague Laura Koetzle and I published a report on the transformative effects of autonomous vehicles on the global economy. While conducting the research in the year leading up to that publication, the news cycles were sparsely populated (at best) with stories of the marvel of self-driving cars. We are […]

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Railways And Wind Farms Demonstrate Power Of Industrial Internet Of Things (IoT)

Paul Miller February 5, 2018

I have been working on a strand of research for about a year, delving into the ways that the internet of things (IoT), machine learning, augmented reality, and digital transformation affect traditional industrial firms, their partners, suppliers, competitors, and customers. There’s an awful lot more to come, but one significant report — From Grease To […]

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