healthcare trends
The healthcare industry has lagged in CX and digital transformation. Members and patients are eager for better experiences that mirror the level of service and ease they’re used to from consumer experiences. Use our insights to start closing the gap and boost satisfaction.
Insights
Blog
Prescription For Change: Cybersecurity Outage Highlights Critical Vulnerabilities In Healthcare
A recent cybersecurity incident at Change Healthcare cause the pharmacy claims processors to take its systems offline. Learn the implication of this event and five things firms can do to prepare.
Blog
Stormy Seas Ahead: Top Trends On The Horizon For Healthcare In 2024
Healthcare organizations (HCOs) are navigating turbulent waters as they confront long-standing industry challenges and broad economic currents. Learn how how HCOs can weather the storm and overcome these challenges.
Podcast
Is Too Much Tech Overburdening Clinicians?
How is the growing disconnect between tech leaders and clinicians contributing to burnout? Find out as Senior Analyst Shannon Germain Farraher explores the current and future state of technology in clinical settings.
Blog
Health Plans: Unlock Success In Member Engagement
Amid a competitive healthcare landscape and younger generations’ increasing skepticism toward health insurers, health plans must reimagine their engagement approach to foster loyalty, trust, and connection with their members.
Blog
A New Year’s Resolution For HCOs In 2024: Take Stock Of Your Digital Transformation Efforts
Learn six categories healthcare organizations can use to assess the maturity of their digital transformation efforts and identify areas for improvement in 2024.
Podcast
339: CX Predictions 2024: Healthcare
Every year, Forrester looks to the future to predict what we think will happen across industries, geographies, and technologies. In this episode, Judy Weader and Shannon Germain Farraher get into the CX implications of the biggest predictions in healthcare. Tune in for insight on smart tech in hospitals, nontraditional benefits in plan designs, medical deserts, and other topics.
Blog
Financial Services, Healthcare, And Public Sector Clients Are Rapidly Adopting Workday Finance, Adaptive, And PRISM
Planning an HCM or Finance/ERP RFP this year? Get some key takeaways from Forrester's new Workday Services Landscape report.
Blog
Confronting Clinician Burnout With Confidence Takes More Than Tech And System Changes
As your organization confronts clinician burnout and looks to support your employees’ well-being, consider these top takeaways from ICD Healthcare Network’s Burnout Symposium.
Blog
So What Happens If Cigna Merges With Humana?
Cigna has set its sights on Humana and plans to close a cash and stock deal to acquire its fellow insurer before the year’s end, according to The Wall Street Journal. STAT News talked about this possibility several weeks ago, in the context of Cigna potentially selling off its Medicare Advantage (MA) business. Take that […]
Blog
The Business Case For Investing In Women’s Health
Employers and health insurers can invest now in digital health offerings and tailored benefits that better serve this population. Keep these valuable women in the workforce. You’re not only doing what’s good for business — you just might save the life of someone you care for or who cares for you.
Blog
Predictions 2024: Healthcare Organizations Will Get Ahead By Forging New Paths
Healthcare in 2024 will be a dynamic space, with tech innovations and nontraditional thinking stepping up to address myriad health needs. Learn more.
Blog
Strikes Are Merely One Expression Of Employee Power
2023 was the biggest year for US strikes in 40 years. Strikes are an expression of Employee Power — one of the four shocks that will reshape the future of work over the next decade.
Blog
The Retail Race In Healthcare Is A Marathon, Not A Sprint
Learn the impact of Costco moving into the retail healthcare space through a new partnership with healthcare marketplace Sesame.
Blog
What We Learned From Our Interviews On Clinician Workforce Technologies
I am excited to announce new research on clinical workforce technologies. Our interviews with health systems revealed early on the need for a report that highlights the top tech categories and one that looks at tech implementation and clinician adoption. The interviews were so fruitful that we also developed a Clinician Workforce Technology Implementation Checklist. This […]
Blog
It’s Time To Tell The Healthcare CX Story In Terms Of ROI
Real talk: Healthcare customer experience needs to improve. For example, Forrester’s data shows that 56% of US online adults with health insurance feel that their health insurer should do more to help them understand what healthcare services cost. Over 40% say that their health insurer’s financial forms (such as bills and statements) are hard to […]
Blog
Healthcare Ranks Eighth Out Of 10 Industries In Future Fitness
Clear differences in business and technology priorities separate modern and future fit HCOs from the rest of the traditional pack.
Blog
Starting The Conversation: Plan Right For Acute Care At-Home Programs
With acute home care adoption slowly ticking up, challenges are building. Not the least of these: The model hinges on a coordinated delivery of a complex set of services and uncertain reimbursement under a current waiver that’s up for redetermination in 18 months. Here are three key things that you should do now to plan for a successful acute care at-home program.
Blog
US Health Insurers’ CX In 2023: Stable, Trending Toward Stagnant
If there’s a hair’s breadth between keeping pace and treading water, the US health insurance industry is balancing right on it. In our latest report, The US Health Insurers Customer Experience Index Rankings, 2023, we reviewed and dissected the latest Customer Experience Index (CX Index™) data for the industry — and became keenly aware of […]
Blog
Fitness Wearables Alone Will Not Solve The US Healthcare Crisis: Amazon Winds Down Halo
Amazon has announced that it will wind down its Halo product line and services, highlighting the challenges of generating profits and success in the fitness tracker market.
Blog
We Want To Speak With You! Join Our Upcoming Research On Remote Patient Monitoring
Please join our upcoming research on the role of remote patient monitoring devices in enabling remote care.
More posts