innovation management

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CEOs Own Software Competency — And The Structure Of Innovation Delivery

Randy Heffner July 30, 2019
World-class innovation delivery requires weaving together three foundational realities: “Software is eating the world.” Marc Andreessen famously said this in a 2011 essay in The Wall Street Journal. It was true then, and it’s all the more true today. Whether your firm is disrupting markets or playing catch-up, every major business activity and strategy requires […]
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CX SF 2019: The Way To Innovate

Jennifer Wise July 22, 2019
Three tips to ensure that innovation efforts deliver business value. Get the full picture at CX SF 2019.
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A New Era Of Operations

IT will drive innovation — and your business.

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Governments: Think Broadly With Your Tech-Driven Innovation Efforts

James Staten June 5, 2019
New Zealand’s Department of Internal Affairs can onboard a new supplier into their digital marketplace in as little as 12 hours, compared with the 12-to-18 months a traditional RFP process takes. Get an in-depth look at their innovative platform.
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Embrace Specialist Tools To Drive Sustainable Innovation

Dan Bieler February 22, 2019
Successful tools and tech support broad and fluctuating levels of participation in innovation, both inside and outside the organization.
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China Takes The Moonshot Advantage

James Staten January 7, 2019
The origin of the term “moonshot” — used to describe the most advanced, disruptive innovations — has returned again as an innovation focus of its own. Last week, the China National Space Administration (CNSA) disrupted its competitors, such as NASA, by landing its Chang’e-4 spacecraft on the dark side of the moon.   The CNSA’s own “moon shot” […]
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Your People Problem With Emerging Technology And Innovation

Brian Hopkins November 14, 2018
Nearly half of the firms we survey are prioritizing innovation as key to their business strategy. When I step back and think about it, the reason for this is easy to understand: Exponential changes such as Moore’s law in the past and Metcalfe’s law today are accelerating the pace of business. In a recent study of […]
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Predictions 2019: Digital Leaders Reboot To Hedge Against A Downturn

Jacob Morgan November 7, 2018
Forrester predicted in 2018 that digital would reach the hard stuff, the core of business: organization structure, operating models, and endless discussion of platforms. These themes are far from done; however, 2019 sees a distinct shift in emphasis — winter is coming. In 2019, economic uncertainty stalks the halls, and budgets will see pressure. Many firms […]
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The Future Of IT

Tech-driven innovation will revolutionize the business.

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Technology Innovation: It’s Time For CIOs To Step Up Their Game

Brian Hopkins July 3, 2018
CIO: It’s Time To Step Up Your Technology Innovation Game In 2018, the CIO role team at Forrester has stepped up its emphasis on technology and technology innovation. Now we believe it’s time for you to up your game. At the beginning of the year, we made some big shifts in our research alignment. I moved […]
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Technology Innovation: It's Time For CIOs To Step Up Their Game

Brian Hopkins July 3, 2018
CIO: It’s Time To Step Up Your Technology Innovation Game In 2018, the CIO role team at Forrester has stepped up its emphasis on technology and technology innovation. Now we believe it’s time for you to up your game. At the beginning of the year, we made some big shifts in our research alignment. I moved […]
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Innovation Requires A Culture Of Diversity And Inclusion

Dan Bieler April 25, 2018
Successful organizations innovate and differentiate by boosting diversity and inclusion. Diversity is too often an overused phrase and covers many facets of diversity. We think that diversity above all should be about the ability and the courage to communicate “contrarian” thoughts. This ability and courage allows organizations to create an environment where all employees feel […]
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Automation Technologies, AI, And Robotics Are Critical CIO Targets

J.P. Gownder April 11, 2018
We’ve just released a major new report, The CIO’s Guide To Automation, AI, And Robotics. We find that, to stay ahead, CIOs, CTOs, CDOs, and other executives integrating leading-edge technologies into their companies’ operations and business models must turn their attention to automation technologies, including intelligent machines, robotic process automation (RPA) bots, artificial intelligence, and physical […]
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The Fintech Industry Has Grown Up

Oliwia Berdak March 12, 2018
Having trekked between the ExCel convention center and central London for most of last week – Finovate Europe moved to this larger and more remote location from the historical Old Billingsgate Hall this year – I can’t help but think that the changed location and format of the event reflect the wider changes happening in […]
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The Future Of Organizations

Today's organizational structure has aged out.

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Augmenting Employee Performance With AI And Other Technologies

J.P. Gownder February 13, 2018
In a major new research report, The Technology-Augmented Employee, I take on a problem that’s vexing CIOs and government leaders alike. In aggregate, US companies face a productivity paradox: Despite billions of dollars invested in technology, growth in employee productivity has slowed since 2004. Even though global technology spending will for the first time pass […]
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Drive Creativity And CX Innovation With Employee Empathy

Jennifer Wise September 29, 2017
The Case For Customer Empathy… Hubspot’s INBOUND 2017 slogan emphasized “Empathy.” My expectation: it would make the case to the 21,000 people in attendance that customer empathy is critical to their engagement efforts. I was for it — it’s something my research focuses on, and is something we in the CX and UX field try […]
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The Top Emerging Technologies For Digital Predators

Nigel Fenwick March 16, 2017
If you’ve been following my research, you know I like to divide the business world into three categories of company: Digital Predators successfully use emerging digital technologies to gain market share and/or displace traditional incumbent companies (e.g., Amazon, Lyft, Priceline, Airbnb, Netflix). Digital Transformers evolve a traditional business to take advantage of emerging technologies, creating […]
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PODCAST

The New Tech Revolution

What It Means March 9, 2017
Forrester Vice President and Principal Analyst Brian Hopkins discusses the new technology revolution and its far-reaching implications in terms of what companies are and how they need to work.
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Digital’s Golden Rule: Always Save Your Customer’s Time

Nigel Fenwick April 27, 2016
Digital lessons from a recent hotel experience. I’m sitting here in my hotel room writing this and watching the in-room dining web page on my phone fail. It’s apparently given up the ghost and is caught in a perpetual loop. It’s the first time I tried using this particular hotel chain’s mobile website. The “Room […]
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Innovation Management Solutions Push Innovation That Creates Both Change And Value

Dan Bieler April 13, 2016
Source: The Forrester Wave™: Innovation Management Solutions, Q2 2016 Innovation that only creates change is just that — change. When we asked firms about their major business objectives, 37% claim that product and service innovation is central to their business transformation. But old-style innovation will be very tough to maintain. To exploit business value from digital […]
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Digitizing The Car: Why Auto-Makers Are On The Wrong Track

Nigel Fenwick April 2, 2016
I’m a bit of a car nut. I love driving cars. So does my wife. We both autocross one of our cars most weekends in the New England summers (FYI AutoX is a great way to hone your driving skills and be a safer driver). We love our cars and I’m pretty passionate about the […]
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Digital Innovation Labs For Customers: Do They Inspire?

Nigel Fenwick March 23, 2016
Many technology vendors tell me they have established digital innovation labs as a place to bring customers and inspire them. So I was wondering, have you and your leadership team visited such a lab? If so, I’d like to hear from you: What did you like? What didn’t work so well? Were any of your […]
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