IT management software

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Progress At The White House: A TBM In Every Pot

Eveline Oehrlich July 25, 2017
I was fortunate to participate in a historic morning gathering last week at the White House! Industry-leading private sector CIOs discussed and shared their technology business management (TBM) best practices, approaches, and ideas with CIOs and technology leaders of federal agencies. The White House leader for strategic initiatives kicked off the morning by setting expectations […]
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Social? Cloud? What About Mobile?

Forrester August 15, 2011
In IT service management “circles” there’s a lot of talk about Social Media (with new terms like “Social ITSM”) and Cloud (with debates such as “Is Cloud the death knoll for ITSM and ITIL?”), but what about another aspect of the changing business and IT landscape that doesn’t get enough attention – Mobile? We all […]
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Complex Event Processing And IT Automation

Forrester August 24, 2010
Events are, and have been for quite some time, the fundamental elements of IT infrastructure real-time monitoring. Any status changed, threshold crossed in device usage, or step performed in a process generates an event that needs to be reported, analyzed, and acted upon by IT operations. Historically, the lower layers of IT infrastructure (i.e., network […]
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Standardize Interfaces, Not Technology

Forrester July 26, 2010
Infrastructure diversity is one important component of many IT infrastructures’ complexity. Even at a time when organizations are standardizing on x86 hardware, they often maintain separate support groups by types of operating systems. In the meantime, we see even more technology diversity developing in a relentless pursuit of performance, and ironically, simplification. This begs a […]
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Just-In-Time Capacity

Forrester June 30, 2010
One of the great revolutions in manufacturing of the past decades is just-in-time inventory management. The basic idea is to provision only what is needed for a certain level of operation and to put in place a number of management functions that will trigger the provisioning of inventory. This is one the key elements that […]
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The Strategic Role Of IT Management Software

Forrester June 29, 2010
Among critical industrial processes, IT is probably the only one where control and management come as an afterthought. Blame it on product vendors or on immature clients, but it seems that IT management always takes a second seat to application functionalities. IT operation is seen as a purely tactical activity, but this should not occult […]
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Business Services Value Analysis

Forrester June 4, 2010
The choice between different formats of cloud computing (IaaS, SaaS mostly) and their comparison to internal IT business service deployment must be based on objective criteria. But this is mostly uncharted territory in IT. Many organizations have difficulties implementing a realistic chargeback solution, and the real cost of business services is often an elusive target. […]
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An abstraction layer for IT operations

Forrester March 18, 2010
Technology growth is exponential. We all know about Moore’s Law by which the density of transistors on a chip doubles every two years; but there is also Watts Humphrey’s comment that the size of software doubles every two years, Nielsen’s Law by which Internet bandwidth available to users doubles every two years, and many others […]
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Really end to end management: Gomez and Compuware

Forrester March 16, 2010
The marriage of Gomez and Compuware is starting to bear fruits. One of the key aspects of web application performance management is end user experience. This is approached largely from the data center standpoint, within the firewall. But the best solution to understand the real customer experience is to have an agent sitting on the […]
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