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And Now . . . Presenting The 2018 ESM Forrester Wave™!

Charles Betz September 17, 2018

The 2018 Enterprise Service Management Wave is out! Take IT Service Management, add the Age of the Customer, stir in some Employee Experience and a healthy dose of low/no-code platform, and voilà! Enterprise Service Management! Or if you prefer a more traditional description, we define Enterprise Service Management (ESM) as: Extending IT service management capabilities […]

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Forty-Six Percent Of Google's SRE Principles Apply Directly To Your Enterprise — What About The Rest?

Chris Gardner May 16, 2018

When Google published its Site Reliability Engineering (SRE) book — a detailed look at how it keeps production systems running — Forrester started getting a lot of questions. “Should I do this in my enterprise IT shop?” “I’m no unicorn — can I even do these things?” And perhaps most important: “What parts of the book are relevant?” To […]

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Forty-Six Percent Of Google's SRE Principles Apply Directly To Your Enterprise — What About The Rest?

Chris Gardner May 16, 2018

When Google published its Site Reliability Engineering (SRE) book — a detailed look at how it keeps production systems running — Forrester started getting a lot of questions. “Should I do this in my enterprise IT shop?” “I’m no unicorn — can I even do these things?” And perhaps most important: “What parts of the book are relevant?” To […]

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We Don't Need Jedis

Chase Cunningham July 7, 2017

Like every other movie buff, geek, or nerd on the planet I am a Star Wars fan.  I think it’s a stellar series (minus the whole Jar Jar Binks thing, anything with that guy in it could be used as an alternative to waterboarding) that has spun a tale for the ages across the better […]

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Do You Need To Rethink Your Sourcing Strategy In 2015? (Hint: You Should)

Megan Doerr March 9, 2015

Getting dressed in the morning. Driving to work. Cooking dinner. If you could outsource one (or all) of these seemingly mundane daily tasks, would you? The majority would answer yes – and we do, when we go out to dinner instead of making it ourselves or calling a taxi to take us where we need […]

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Welcome to the I&O Transformation Playbook.

Forrester November 11, 2014

To complement the brilliant introduction to the “Infrastructure Transformation Playbook for 2015” by my friend Glenn O’Donnell, the operation’s analyst team, the “O” in I&O, would like to welcome you to the “Infrastructure And Operations Transformation Playbook for 2015”. In this playbook, we do not predict the future of technology but we try to understand […]

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Introducing Forrester’s Infrastructure Transformation Playbook

Glenn O'Donnell November 5, 2014

Forrester’s Infrastructure and Operations research team has been on the leading edge of infrastructure technology and its proper operational aspects for years. We pushed the industry on both the supply side (vendors) and the demand side (enterprises) toward new models and we pushed hard. I’m proud to say we’ve been instrumental in changing the world […]

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Look Beyond Traditional Service Providers For Your Digital Transformation Journey

Frederic Giron September 4, 2014

In a recent report on next-generation services, I give several examples of how tech services firms are reinventing their operating models and value propositions to provide a new path to digital transformation to their clients. Interestingly, many such initiatives are coming either from very large service providers like Accenture or from small specialists like VMob, […]

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Singapore SMBs Get A Big Boost To Upgrade Mobile And Digital Platforms

Forrester February 27, 2014

by Clement Teo with Ng Zhi Ying The government of Singapore has released its 2014 budget, which includes S$500 million (US$400 million) to help drive economic changes at small and medium-size businesses (SMBs). This spending will focus on: Emerging technologies to transform SMBs. Over the next three years, the government will subsidize 80% of the qualifying costs […]

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Securing The Asia Pacific Airwaves

Forrester February 3, 2014

by Clement Teo and John Brand VMware recently announced that it has signed a definitive agreement to acquire AirWatch, a leading provider of enterprise mobile management and security solutions. The acquisition is expected to provide customers with the most complete solution to manage users, devices, and applications across server, desktop, and mobile environments. My colleagues […]

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Business Technology Is NOT Shadow IT Spend

Forrester December 24, 2013

Often I hear from clients or read in industry publications (including those by my Forrester colleagues) that the business is spending more on technology. They almost always refer to this spend as “rogue” or “shadow.” But this phrasing shows a perspective from sourcing and other IT professionals that is parochial and, worse, dangerous to their […]

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Evaluating BI Services In Asia Pacific

Michael Barnes November 25, 2013

Business decision-makers in Asia Pacific (AP) are increasingly aware of the importance of business intelligence (BI) and broader analytics to business strategy and execution. However, lack of internal expertise remains a significant barrier to BI project success. In response, Fred Giron and I have just published The Forrester Wave™: Business Intelligence Service Providers In Asia […]

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Manufacturers In China Should Change Their Sourcing Strategy To Improve Business Competence

Gene Cao November 23, 2013

Chinese manufacturers are repositioning. They’re willing to invest more in improving their core competencies, like R&D and design capabilities, by using outsourcing providers that have successfully served foreign peer companies in the same industry. They must dedicate all their resources — including internal IT systems and solutions like ERP — to meeting this goal. We […]

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Despite challenges, distributed Agile is possible

Forrester November 18, 2013

As we move to what Forrester calls ‘The Age Of The Customer,’ enterprises will need to reinvent themselves to systematically understand and serve increasingly powerful customers, we are seeing a notable shift in what the business expects from IT. IT requirements are increasingly being influenced by the business leader who wants technology to not just […]

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SAP Services Will Make Or Break SAP's Platform Strategy

Frederic Giron October 31, 2013

Over the past few months, SAP Services has embarked on a major software-enabled services transformation of its offerings and operating models. The strategic intent is to increasingly rely on IP-based solutions (including SAP’s Rapid Deployment Solutions portfolio and assemble-to-order methodology) to deliver outcomes faster, with lower risks for clients and, eventually, support value-based pricing. Next […]

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HP Enterprise Services in Asia: Strong Message for IT, But Not for the Business

Frederic Giron September 12, 2013

HP recently hosted its Asia Pacific (AP) and Japan analyst event in Singapore. The company presented its “New Style of IT” value proposition and how it intends to position a combined HP hardware, software and IT services stack to deliver client value. After the Boston event back in February, I was particularly interested to see […]

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LESSONS LEARNED FROM THE FIRST WAVE OF SAP IMPLEMENTATIONS IN CHINA

Gene Cao August 19, 2013

With Frederic Giron SAP officially started its first business operations in 1995 in China. Prior to that, several Chinese end-user organizations like Shanghai Machine Tool Works Ltd. tried to implement SAP through partners based outside China.  Through discussions with CIOs who have experience in such projects, all agree that these early  SAP projects did not […]

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The Cost of PRISM Will Be Larger Than ITIF Projects

James Staten August 14, 2013

Earlier this month The Information Technology & Innovation Foundation (ITIF) published a prediction that the U.S. cloud computing industry stands to lose up to $35 billion by 2016 thanks to the National Security Agency (NSA) PRISM project, leaked to the media in June. We think this estimate is too low and could be as high […]

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For "Software-Is-The-Brand" Companies, Technology Is The Supply Chain

Forrester August 2, 2013

There isn’t an IT sourcing and vendor management (SVM) client that I’ve spoken with in the past seven years – Forrester explicitly started writing for SVM professionals in 2006 – that hasn’t mentioned gaining more influence with executives as a key priority for their teams. A key reason for this lack of stature with the […]

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ORANGE BUSINESS SERVICES ANALYST EVENT 2013: THE COBBLER STICKS TO HIS LAST

Forrester July 26, 2013

Brownlee Thomas, Ph.D., Dan Bieler, Henning Dransfeld, Ph.D., Bryan Wang, Clement Teo, Fred Giron, Michele Pelino, Ed Ferrara, Chris Sherman, Jennifer Belissent, Ph.D. Orange Business Services (Orange) hosted its annual analyst event in Paris July 9th & 10th. Our main observations are: Orange accelerates programmes to get through tough market conditions. Orange’s’ vision in 2013 is essentially […]

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