Your Customers Don’t Want To Call You For Support
Your customers just want an accurate, relevant, and complete answer to their question upon first contact so they can get back to what they were…
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Latest Posts
Drive revenue with CX
Customer Service Channel Usage Highlights The Importance Of Good Self-Service
Customers are using more communication channels for customer service than ever before. They are also contacting customer service organizations more frequently. Companies are rising to…
January 22, 2015 | Kate Leggett
Communication Channel Preferences For Customer Service Are Rapidly Changing. Do You Know What Your Customers Need?
Consumers’ preferences for customer service channels are rapidly changing. And it’s not just the younger generation of consumers — there’s disruption and change across all…
March 15, 2013 | Kate Leggett
Differentiate with digital
Inject A Human Touch Into Digital Banking
With the evolution of digital touchpoints, banks have mastered right channeling to drive customers to lower cost digital channels for self-service. As customer adoption of…