Retail Trends
Current market volatility has hit retailers hard. Many are struggling to re-orient operations to meet customer expectations. Read our advice.
Discover how Forrester supports customer experience and B2C marketing professionals.
Insights
Blog
No, Amazon Isn’t Killing Just Walk Out But Rather “Pushing Hard” On It
In an effort to clear the air about Amazon's Just Walk Out solution, we went direct to an Amazon exec to get the details. Learn three key insights about the future of Amazon’s autonomous checkout technology from this interview with Amazon's Jon Jenkins.
Blog
50/50: Private Label Is Coming For You
Private-label products are increasing in popularity as prices soar. Brands should be worried — find out why in this blog post.
Get The Latest In Customer Experience
Each week, the CX Cast brings you the latest news and cutting-edge tactics making waves in customer experience.
Blog
Balancing Personalization & Optimization In Commerce Search
Learn how to balance customer expectations and business needs with commerce search.
Blog
Avoid Customer Dismay! Benchmark Your Store Fulfillment Initiatives.
Despite increased investment, businesses fall short of consumer fulfilment expectations for in-store order pickup. Analyst Lauren Cevallos explains what’s happening.
Blog
Leverage Your Data For Stellar Commerce Search Experiences
Most US online adults use the search (not menu) function on a site to find products. Learn how quality data powers commerce search experiences.
Blog
How Beauty Brands Can Bolster Their Website To Boost Their DTC Business
We reviewed 26 beauty brand websites to compare their direct-to-consumer strength and glean best practices for long-term success. Learn our three key findings in this blog.
Blog
What We Learned In The Forrester Wave™: The Merchant Payment Partner Market Has No Leaders
What three questions should you ask when evaluating the merchant payments provider market? Find out in this blog previewing the findings from the new The Forrester Wave™: Merchant Payment Providers, Q1 2024.
Blog
Payment Methods Don’t Matter — Payment Experiences Do
Retailers and consumer-facing brands have been so busy chasing the next hot payment method that they’ve missed what customers really want when they make payments. Learn how to start incorporating experiences into your payments strategy.
Blog
The Three Biggest GenAI Impacts In B2C Commerce Solutions
Read part one of our blog series covering generative AI’s impact on commerce tech from Forrester Principal Analyst Emily Pfeiffer and Senior Researcher Nicole Murgia.
Blog
Digital Payments Have Surpassed Traditional Payments In The US
Read this Forrester blog for data insights on what digital payment methods consumers are using instead of credit cards and cash.
Blog
What AI And Automation Technologies Make The Most Sense In Retail Today?
We just released an evaluation of more than a dozen AI and automation solutions and mapped them according to maturity and utility.
Blog
What’s Hot (And What’s Not): The Top Retail Commerce Initiatives For 2024
We share some of the top retail commerce initiatives that retail business pros will invest in for 2024.
Blog
All Brands Need A DTC Digital Strategy, But Not Necessarily Direct Digital Sales
Should all brands sell directly to consumers online? How should brands work with online marketplaces? What does direct to consumer (DTC) mean for existing retail partner and distributor relationships? Consumer-facing brands still have a lot of questions about their DTC digital engagement and commerce capabilities. But the opportunities are not “one size fits all.” To […]
Blog
Christmas Came Early! Our First Consumer Insights Of The Holiday Season
Learn our key takeaways from Bizrate Insights’ aggregated 2023 holiday surveys.
Blog
US Top 10 Retailers: Total And E-Commerce Sales In 2022
Take a look at the top 10 US retailers in 2022 based on total retail sales and e-commerce sales.
Blog
Europe-5 Retail Sales Trends And Outlook
We recap a few European retail sales trends over the last few years and in 2023.
Blog
A Recap Of 115 Retail Website Promotions On Black Friday And Cyber Monday 2023
Forrester’s retail research team highlights data insights from retailers’ online Black Friday and Cyber Monday 2023 participation.
Blog
Retailers: Leverage Store Associate Tools And Engage Your In-Store Teams For Customer Satisfaction
A new Forrester report, The Store Associate Tools Landscape, Q4 2023, has published, and this blog breaks down how retailers can leverage these tools for their associates.
Blog
Email Marketers: Empathize With Customers To Stay Off Their Naughty Lists
Use our tips to help your email programs perform better and strengthen long-term customer loyalty this holiday season.
Blog
Three Last-Minute Tips To Make Retail Customer Service Merry And Bright
During the holiday retail crunch and last-minute scramble, read Forrester’s tips to ensure a merry customer service retail season.
More posts