software-as-a-service (SaaS)

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Headless Commerce And The Horseless Carriage

Joe Cicman August 13, 2019
As with any high-consideration purchase, there’s an expectation of a bedside manner. Buying an eCommerce platform is no exception. But all too often, I hear it feels a lot like this doctor’s visit . . . Nurse tells me you’re losing sleep. The pain in your shoulder is a case of a brachial plexus avulsion. […]
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Sixty Days & Over 100 Inquiries And Briefings — Four Things You Should Know

Mark Brandau July 30, 2019
If you missed my intro blog, A New Rhythm in HCM, here’s the summary: I’m new to Forrester after more than 25 years working for software vendors including, most recently, SAP, where I was a part of the SAP SuccessFactors product leadership team. I’m very excited to be leading the reignition of Forrester’s human capital […]
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VIDEO

How CIOs Can Internally Drive Their Shift To #DigitalTransformation Driver

James Staten July 18, 2019
As a CIO, you play a crucial role in digital transformation. But the wider business may not recognize your contributors. Are you ready to fix that? Learn how.
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A New Rhythm In HCM

Mark Brandau June 13, 2019
Maybe I’ve been in the software world for too long. Or maybe I’m a product of my earlier years. You might remember the old Russian proverb, “Doveryai, no proveryai,” which President Reagan made famous in the context of nuclear disarmament. Translated: “Trust, but verify.” Either way, I’m curious about a lot of things, question everything, […]
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The Questions CIOs Need To Be Asking About Their Firm’s Cloud Application Exposure

Andrew Bartels April 9, 2019
 In my tech market forecasts, I am starting to see the intersection of two worrisome trends: Software subscription fees for multitenant SaaS or for single-instance hosted software are rising rapidly, with a growing percentage related to existing software as opposed to new and with a high percentage having fixed annual fees or fees tied to […]
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AI-Driven Platforms Will Move Business Applications Beyond The ERP Era

Duncan Jones April 4, 2019
Forrester’s vision for the future of business applications is that modern specialist SaaS platforms will replace on-premises “omnisuites.” Forrester clients can read more about this vision in our new report: “Create A Modern Software Strategy With AI-Driven Platforms And Their Ecosystems.” The enterprise resource planning (ERP) era is over. The ERP model of a single […]
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FORRward: A Quick Weekly Read For Tech And Marketing Execs

Matthew Guarini March 20, 2019
It’s Time To Start Talking About Professional Licensing For Software Engineers It wasn’t until enough boilers blew up that mechanical engineers had to get licensed. It wasn’t until bridges and buildings started collapsing that civil engineers and architects had to get licensed. Now that airplanes are falling out of the sky due to automation (AKA, […]
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VIDEO

Talking SaaS — It’s All About The Experience (Video)

Allen Bonde September 21, 2018
There’s a lot to love about the SaaS model: flexibility, quick implementation, and the promise of an always-on pipeline of innovation through continuous updates. Yet just as many digital transformation efforts have stalled, and companies have also been slow to fully embrace SaaS apps or are lagging in their investments and how they leverage their […]
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SAP Leonardo Is Growing Up

Leslie Joseph May 22, 2018
Here are a few thoughts from the SAP Leonardo Center launch in Singapore in early May. The good news: Since we last reported on Leonardo, SAP is clearer about what Leonardo actually is and has more mature messaging and interesting customer examples to share. Leonardo itself, though, continues to be a work in progress. So, […]
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SAP’s Customers’ CIOs Face Some Urgent Crucial Decisions

Duncan Jones April 10, 2018
The CIOs of SAP customers need to pay close attention to the vendor’s announcement earlier today with details on how it intends to modernize its software licensing model. Please don’t think that “software licensing” is an esoteric topic that you can delegate to someone a level or two down in your organization. It isn’t. There […]
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Forrester’s New Breakout Vendor Series: Stay On Top Of Disruptive Technology

Carrie Johnson May 11, 2016
Have you heard of Hubba? Coupa? What about APX Labs? Forrester features these technology vendors, alongside 19 others, in our new Breakout Vendor reports. To keep pace with the expectations of digitally empowered customers and clients, firms must stay on top of disruptive and emerging technologies. Keeping up with new providers of potentially game-changing technologies […]
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Just published — The Forrester Wave: Customer Loyalty Solutions For Large And Midsize Organizations, Q1 2016

Emily Collins January 4, 2016
I recently wrapped up my third evaluation of customer loyalty vendors, and the market has evolved slightly since 2013. First, the lines between loyalty technology and services are fading: vendors that were traditionally considered service providers continue to productize and improve their technology platforms, and pure-play loyalty technology platform providers are shoring up their professional […]
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