supply chain management
Supply chains have gone global. Consumers demand greater transparency. Global warming is poised to disrupt. Supply chain management is more important and more difficult than ever before.
Insights
Blog
Make COVID-19 The Supply Chain’s Final Cautionary Tale
2020 taught us that we underestimate the role of the supply chain until we're inconvenienced. It also taught us that supply chain risk is business risk.
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Blog
Prodigal Son Gelsinger Returns As Intel CEO
Early today, Intel announced CEO Bob Swan will be replaced by VMware CEO Pat Gelsinger. Facing stronger competitive challenges, Intel has struggled. As you can see, Intel’s stock (INTC) has languished while its peers grew exceptionally well. In the past 12 months, INTC stock lost 5.3% while Qualcomm (QCOM) gained 66.29%, AMD gained 80.18%, and […]
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Predictions 2021 Hub
Explore our blog posts, videos, guides, and other resources to understand the dynamics that will shape 2021.
Blog
Brands Bear (Some) Blame For Conditions At Outsourcers
Between really bad press (here and here) and bankruptcy (here), large contact center outsourcers have seen a rough last few months. Bad press for outsourcers spells trouble for and affects the brands that contract with them: Consumers will react regardless of whether the news comes from the company itself or up the supply chain. Negative […]
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Blog
Predictions 2021: Retailers, Brand Manufacturers, And Mall Operators
In the wake of the pandemic's deluge of disruption, retailers, brand manufacturers, and ecosystem players such as mall operators are entirely rethinking their businesses, heralding much change ahead. Read what we predict for retail in 2021.
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Blog
The Disruptive And Problem-Solving Potential Of Emerging Technologies In CPG, Healthcare, And Retail
Emerging technology is always changing, so we wanted to understand the impact on different industries. In this audio series, we speak with our analyst colleagues Jeff Becker, George Lawrie, and Arielle Trzcinski to explore how emerging technologies are changing (and will in the future), even solving some of the most important and complex issues in four key sectors: consumer packaged goods (CPG), healthcare providers, healthcare insurers, and retail. In a world where […]
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Blog
A Small Victory For Securing The US Bulk Power System
It is long overdue to secure the United States’ bulk power system supply chain. As early as 2007, researchers demonstrated how digitization of power systems introduces vulnerabilities that can cause physical damage. In 2015, intruders, likely sponsored or directed by the Russian government and known colloquially by the name Sandworm, breached multiple Ukrainian electric utilities and shut off power for hundreds of thousands of […]
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Blog
Food Retailers’ Inadequate Crisis Response Highlights The Contrast Between Modern And Outdated Business Applications
For UK food retailers, coronavirus crisis has demonstrated the importance of flexible supply chain management. Read more, including potential solutions.
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Blog
The Rise Of The New Talent Networks
We’ve learned a lot in the past 60 days and will continue to learn more as COVID-19’s impact on organizations and their workforces unfolds over the coming weeks and months. One of the things we do know is that organizations are rethinking short- and-long term workforce strategies. Depending on the industry you’re in, a weighted […]
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Blog
Future Of Retail 2020: Retailers Test Consumer-Facing And Operational IoT Solutions
To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series. To understand the internet of things (IoT) predictions for 2020, we spoke with Forrester IoT expert Frank Gillett. Madeline Cyr: In 2020, you predict […]
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Blog
Coronavirus And Climate Change Reveal Systemic Risk For Third Parties
Climate change will create endless obstacles for companies to navigate, yet firms continue to claim that there is no way to mitigate the risk. Currently, we are witnessing the damage created by not accounting for your third-party risks. We knew a new pandemic would come, and much like pandemics, climate change is inevitable.
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Blog
Retailers And Brands: Clean, Plan, Monitor, Cross-Train, Reassure — Then Repeat
The spread of the coronavirus (COVID-19) is impacting everything from global stock market vacillations and travel to retail traffic and buying patterns. To help retailers manage, we’ve rounded up some of the best advice we are hearing about the retail customer experience and managing business operations.
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Blog
RSA Conference Cancellations: Coronavirus Fears Or Supply Chain Uncertainty?
As 40,000 attendees descend on San Francisco for the annual security pilgrimage that is the RSA Conference, more sponsors pull out of the event citing safety concerns over the Coronavirus (Covid-19) Pandemic.
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Blog
“Autonomous Procurement” Is A Really Dumb Idea
Four reasons to be cautious about the role of AI in procurement.
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Blog
Agile Procurement In Government Is Not An Oxymoron
Forrester has had the pleasure of working with many change agents working at every level of government who have already adopted Agile principles to drive change. Learn more.
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Infographic
IoT Brings Value To Your Supply Chain . . . If You Can Find The Talent
Michele Pelino and I have been digging into Forrester Analytics’ Technographics® data, looking at big opportunities for the internet of things (IoT) — and identifying some of the consistent stumbling blocks to adoption. Michele and Frank Gillett have already done some great work here, updating documents such as “Internet-Of-Things Heat Maps For Operational Excellence, 2019” […]
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Blog
Embed AI In Your Digital Supply Chain To Win, Serve, And Retain Customers
Read an overview of the three main ways AI can augment supply chain management operations.
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Blog
Don’t Drink From A Poisoned Well — Mitigate Supply Chain Risk With Zero Trust
Motherboard and Kaspersky unveiled that hackers compromised a server of computer manufacturer ASUS’s live software update tool to install a malicious backdoor on thousands of computers. The malicious file was able to masquerade as an authentic software update as it was signed with legitimate ASUS digital certificates. The manufacturer unwittingly pushed out the backdoor to […]
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Blog
Cunning Plans Are In Short Supply In 2019 Brexit Britain
With no Brexit deal signed, European CISOs should be ready to face chaos. Here are five key concerns CISOs must consider and prepare for.
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Blog
Predictions 2019: Retailers Must Invest In Digital To Navigate Change And Foster Loyalty
Digital is the rocket fuel for retail’s growth. But that growth requires retailers and brands to keep up — and step up — how quickly they evolve in terms of people, processes, products, and more. On top of all that, in 2019 we’ll see factors such as global economies, trade barriers, rising wages, and marketplaces pack a […]
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Blog
Reshape Logistics With A B2Me Digital Supply Chain
Each Order Is Special To An Empowered Customer You’ve heard a lot of buzz about AI and blockchain reshaping logistics. Age-of-the-customer empowerment means that companies must use every means to close the gap between customer-facing and back-office applications. Today’s hub-and-spoke supply chains deliver low-cost bulk distribution. But to an empowered customer, each order has special […]
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